Patient Services Associate - Virtual Hiring Event - For our brand new location opening in Powell

Overview

Join Our Team and Be Part of Something New in Powell! Reserve your spot today for our hiring event on 5/5 by following the link below.

Ohio State University Physicians (OSUP) is excited to be hiring Patient Services Associate for our brand‑new location in Powell, Ohio and this is your chance to be part of it from the very beginning.

Our Powell location is our top placement priority, but through our Centralized Hiring Program, you may also be considered for full‑time Patient Services Associate opportunities across many of our Central Ohio practices if Powell is not the final placement.

What This Means For You

Applying to this position places you into our Centralized Hiring Program, where you’ll be considered for full‑time Patient Services Associate roles across OSUP locations, including but not limited to: Worthington, Upper Arlington, Hilliard, Campus Area, Gahanna, Pataskala, Westerville, New Albany, Grove City, Dublin—and our new Powell site.

Availability Requirement

Candidates must have open availability Monday–Friday between 7:30 a.m. and 5:30 p.m., totaling 40 hours per week.

About The Opportunity

Through our Centralized Hiring Program, you’ll participate in a four‑week immersive training experience, rotating through multiple clinics and/or specialty areas. This approach allows you to:

• Gain exposure to different practices and teams
• Discover where your skills and interests align best
• Provide ongoing feedback to your manager throughout training
  
  

At the end of the training period, you’ll work collaboratively with leadership to identify your permanent clinic home, with priority consideration given to our Powell location based on operational needs and your preferences.

About Us

Ohio State University Physicians is a leader in outpatient care, with 100 locations across Central Ohio dedicated to delivering exceptional patient experiences. Our Buckeye team includes more than 1,800 professionals—medical assistants, nurses, physicians, advanced practice providers, administrative staff, IT specialists, and leaders—all working together to advance healthcare, education, and professional growth.

Our culture

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Our Benefits

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee, you will be eligible for these various benefits depending on your employment status.

Responsibilities

Purpose: The PSAs will coordinate and provide patient support services such as answering phones, directing calls, greeting patients/visitors, maintaining patient medical records via EMR or paper charts, assisting with patient scheduling, performing office functions, and handling patient payments as applicable. In addition to the above, the Lead positions will also assist management in leading the day-to-day operations.

• Greets patients and visitors, registers and check-in patients, updates patient demographics and insurance coverage in computer system.
• Answers patient calls, takes, and relays messages or scripted care directions; responds to patient and staff inquiries, and communicates with referring physician offices.
• Performs check-out processes inclusive but limited to co-pay collections, scheduling return visits, providing the after-visit summary, and ensuring that follow-up tests have been ordered or scheduled (where applicable). Appropriately documents such activities.
• Monitors length of patient’s wait and notifies the appropriate party (i.e., nurse, lead or manager) of excessive wait times as defined by clinic.
• Opens and routes incoming mail; distributes correspondence, reports and office supplies; mails out form letters. Tracks and records patient information or program data where applicable.
• Requests and handles referrals and medical records from referring offices for new patient appointments.
• Schedules appointments when directed.
• Where assigned, maintains the cash drawer, reconciles daily cash, and prepares bank deposits. Accurately completes necessary paperwork to facilitate and track deposits.
• Contacts insurance companies and obtains registration or procedural pre-certifications as required by the patient’s healthcare insurance or managed care providers as assigned.
• Ability to perform functions using job-related software and systems.
• Travel may be required to accommodate staffing levels at other clinical facilities.
• Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with co-workers and supervisors, and politeness to customers, vendors, and patients.
• Other duties or special projects as assigned.
  
  

Qualifications

• High School diploma or equivalent
• One year of customer service experience in a healthcare setting
• Skill in problem solving, and ability to manage multiple priorities
• Ability to convey information both in writing and verbally.
• Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.
  
  

Pay Range

USD $16.59 - USD $24.89 /Hr.