What are the responsibilities and job description for the Patient Services Associate- Level 2-Dermatology position at Ohio State University Physicians?
Overview
Looking to join a dynamic team at Ohio State University Physicians where excellence meets compassion?
Who We Are
With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.
Our culture
At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.
Our Benefits
We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee, you will be eligible for these various benefits depending on your employment status.
Responsibilities
High School diploma or equivalent; one year of customer service experience; or equivalent combination of education and experience. Must have been employed at OSUP in a Patient Service Associate role or equivalent for a minimum of six (6) months. Meet organization’s defined patient satisfaction scores, registration accuracy scorecard metrics, and completes First Impressions Training. Skill in problem solving, and ability to manage multiple priorities.
Pay Range
USD $17.84 - USD $26.76 /Hr.
Looking to join a dynamic team at Ohio State University Physicians where excellence meets compassion?
Who We Are
With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.
Our culture
At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.
Our Benefits
We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee, you will be eligible for these various benefits depending on your employment status.
Responsibilities
- Acts as the clerical subject matter expert which includes training staff on operations, workflows, policies, procedures, etc. Greets patients and visitors, registers and check-in patients, updates patient demographics and insurance coverage in computer system.
- Answers patient calls, takes and relays messages or scripted care directions; responds to patient and staff inquiries, and communicates with referring physician offices
- Performs check-out processes inclusive but limited to co-pay collections, scheduling return visits, providing the after-visit summary, and ensuring that follow-up tests have been ordered or scheduled (where applicable). Appropriately documents such activities.
- Opens and routes incoming mail; distributes correspondence, reports and office supplies; mails out form letters. Tracks and records patient information or program data where applicable.
- Requests and handles referrals and medical records from referring offices for new patient appointments
- Schedules appointments when directed
- Where assigned, maintains the cash drawer, reconciles daily cash, and prepares bank deposits. Accurately completes necessary paperwork to facilitate and track deposits
- Contacts insurance companies and obtains registration or procedural pre-certifications as required by the patient’s healthcare insurance or managed care providers as assigned
High School diploma or equivalent; one year of customer service experience; or equivalent combination of education and experience. Must have been employed at OSUP in a Patient Service Associate role or equivalent for a minimum of six (6) months. Meet organization’s defined patient satisfaction scores, registration accuracy scorecard metrics, and completes First Impressions Training. Skill in problem solving, and ability to manage multiple priorities.
Pay Range
USD $17.84 - USD $26.76 /Hr.
Salary : $18 - $27
