Team Leader -Referrals

Job Summary:

Supervises, evaluates, and coordinates assigned members of the referral and community outreach departments. Develops assures marketing processes create rapid response to referrals; serves as patient advocate and coordinates care.

What You Should Know About the Team Leader Referrals Role:

• This is a full-time position.
• Schedule will include Monday-Friday with hours of 8:00am-5:00pm.
• Regional travel required.
• Combination of office, team centers, care coordination center, healthcare facility, and remote work environments.
• Occasional evening or weekend availability based on referral volume or relationship 
• We provide superior care and superior services to patients at their end of life journey.  Only those who have a heart for hospice will succeed.

Team Leader Referrals Key Responsibilities:

• Manages the department to provide a timely response to all referrals and to timely and accurately admit all eligible patients. 
• Supervises office staff to ensure that all phone calls are answered timely and all paperwork on referred patient’s is followed up on within the same day to ensure accurate and timely documentation and to ensure all necessary paperwork is received from Physician offices 
•  Supervises staff to ensure that there is same day follow-up on all pending referrals.
•  Supervises staff’s work activities to ensure quality patient care, effective communication, effective documentation, and execution of responsibilities. 
• Ensures that staff is reaching Physician’s for hospice order when extended care facilities are calling or when individuals are calling for timely follow-up with all outside customers.
• Identifies and maintains the staffing level in keeping with designated quality and productivity guidelines. 
• Collects analyzes and uses data in planning and implementing improved systems.
• Compiles and presents various reports as directed for improved processes and procedures. 
• Communicates effectively and timely all changes and new information to staff individually and through regular department meetings 
•  Investigates complaints and grievances from patients and families, care facilities, and other caregivers to proper resolution so that actions are thoroughly handled with consistency and communicated effectively in a timely manner. • 
• Actively participates with management and leadership through assigned committees to promote organizational collegiality and mission ensuring effective communication. 
• Assist in other activities and departments when requested to ensure complete and thorough patient care for all Ohio’s Hospice patients. 
• Participate in Continuous Quality Improvement activities to support the quality of Ohio’s Hospice services. 
• Precept new staff to support professional relationships with newly hired team members as required.

Team Leader Referrals Qualifications:

• Degree in healthcare administration, business, nursing, or related field preferred.
• Minimum of 3–5 years of experience in hospice, home health, healthcare admissions, or referral management.
• Experience in hospice admissions strongly preferred.
• Ohio RN or LSW license preferred.
• Supervisory or leadership experience preferred.
• Computer skills sufficient to properly document services and care.
• Travel may be required during daytime, nighttime or inclement weather.
• Valid Driver's License with Safe Driving Record
• State Minimum Automobile Insurance Coverage

Benefits & Perks:

• Competitive Pay (we actually mean it!)  
• Competitive Health, Dental, and Vision Insurance  
• Short- & Long-Term Disability   
• Life Insurance  
• Paid Time Off  
• Matching Retirement Plans  
• Tuition Reimbursement  
• Preparation for certification and pay incentive on Hospice certification achievement  
• Scrubs provided  
• Stipend toward purchase of career wear  
• Mileage reimbursement   
• Organizational preceptor to assist with orientation and ongoing education  
• Educational programs geared toward career advancement  
• Career growth  
• And much, much, more!    

Ohio’s Hospice offers opportunity, advancement, and a great foundation for growth to energetic people looking to serve our mission. Those who join our team are committed to providing superior care and service so our patients and their families can celebrate life. We provide our staff members with the resources and support to contribute and make a difference in the lives of patients and families every day.   

As a member of our team, you'll have a chance to impact many lives. You may find a deeper meaning in your work or rediscover why you chose your profession in the first place. The passion you may have been missing in previous workplaces can be found at Ohio's Hospice.

Ohio’s Hospice and all related organizations will require administration and completion of one of the 3 approved COVID-19 vaccines for all our staff. Together we must protect our patients and their families, our teammates, and our communities from this deadly virus, and a variant that is significantly more contagious, by becoming vaccinated. The data is clear in its safety, effectiveness, and durability. The confidence we will bring our communities in knowing that when a teammate from an Ohio’s Hospice family of organizations is providing care and services, they have done all they can do to protect them from COVID-19.  

We understand that not everyone is able to take a vaccine either due to medical or religious reasons. These exemption requests will be considered by HR on a case-by-case basis.

Ohio’s Hospice complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. 

Ohio’s Hospice is proud to be platinum certified through SAGECare, which provides training and consulting on LGBT aging issues to service providers. Ohio’s Hospice welcomes those in the LGBT community to join our team.