What are the responsibilities and job description for the Call Center Customer Service Representative position at Ohio's Center for O F & I Surgery?
We are a progressive oral surgery practice seeking a highly motivated and customer-oriented Call Center Representative to join our team. As a Call Center Representative, you will be responsible for handling inbound and outbound calls, providing exceptional customer service to patients, referring offices and fellow staff.
Responsibilities:
- Answer incoming calls and respond to patient inquiries in a professional and timely manner
-Schedule oral surgery appointments
-Collect insurance information and accurate data entry utilizing multiple software programs
-Route incoming calls to the correct department within our practice
- Analyze patient needs and recommend the best solutions based on their requirements
- Communicate effectively with patients and fellow staff to ensure their satisfaction
Requirements:
- Previous experience in a call center or customer service role is preferred
- Excellent phone etiquette and strong communication skills
- Proficient in data entry and computer skills
- Ability to multitask and work in a fast-paced environment
- Strong problem-solving skills and ability to analyze patient needs
Join our team as a Call Center Representative and be part of a dynamic company that values its employees!
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person