What are the responsibilities and job description for the Referral Specialist position at Ohio North East Health Systems?
Join Our Team as a Referral Specialist!
Why Work With Us?
At One Health Ohio, we believe in fostering a positive work environment that prioritizes our team and our patients. Enjoy competitive benefits and a supportive workplace where your contributions truly matter!
Benefits:
- PTO and Paid Holidays
- No nights or weekends!
- Optional Medical, dental and vision plans
- 401(k) retirement plan
- Company-paid life insurance with/AD&D benefit
- Company-paid long-term disability plan
- Optional life insurance and short-term disability plan
- Optional Critical Illness Plan
- Optional Accident Insurance Plan
Essential Duties / Essential Job Functions:
- Functions as general office support in the clinical area and provides good customer service to all customers of ONE Health Systems, Inc.
- Responsible for ensuring that patient referrals and all related paperwork, data and tracking are completed on daily basis.
- Handles all phone calls appropriately in a timely manner.
- Appropriately records phone messages and ensures that the messages are tasked to the correct Provider.
- Responsible for ensuring that all relevant laboratory, testing results, office notes and patient correspondence are forwarded to Referral organization in a timely manner. .
- Assists with monitoring tracking systems to ensure that results are received. IE: Pap, lab and referral.
- Assists front desk with missed appointments that need to be rescheduled and documents in the patients electronic health record.
- Assists other departments such as front desk when needed.
Required Skills/Abilities:
- Ability to maintain confidentiality
- Preset a positive and professional attitude
- Planning and organizational skills
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Ability to identify problems and to propose feasible solutions
- Ability to maintain accurate records
- Ability to enter and maintain data in various company software programs.
- Knowledge of company’s policies and procedures.
- Knowledge of modern office equipment, troubleshooting, practices, and procedures.
- Interpersonal/human relations skills
- Proficient telephone skills
- Time Management
- Attention to detail
Education and Experience:
- High school diploma or equivalent
- Patient check-in/out
- Completing new patient profiles
- Insurance information verification
- Sliding fee scale competency
- Healthcare experience desired
- NextGen experience desired
- CPR or ability to obtain
Physical Requirements
- Sitting in a normal seated position for extended periods of time
- Reaching by extending hand(s) or arm(s) in any direction
- Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
- Communication skills using the spoken word
- Ability to see within normal parameters and hear within normal range
- Ability to move about
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Employee is able to work at any OHO locations deemed necessary by OHO.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.