What are the responsibilities and job description for the Associate Infrastructure & Operations Technician Trainee position at Ohio Mutual Insurance Group?
Ready to start an exciting career in Insurance?
Our Trainee Program provides a broad experience to start your new full-time career. You'll learn about all our teams and departments, receive training and education on insurance and leadership, and have a mentor to support you while you learn the functions of your role. Let us show you how working in insurance is a rewarding adventure!
Knowledge, Skills, & Experience
General Summary :
The Associate Infrastructure & Operations Technician provides technical assistance and support related to computer hardware, software, and related infrastructure. The position also covers daytime operations support on a rotational basis and nighttime operational support on a rotational basis to cover PTO.
Essential Functions
Our Trainee Program provides a broad experience to start your new full-time career. You'll learn about all our teams and departments, receive training and education on insurance and leadership, and have a mentor to support you while you learn the functions of your role. Let us show you how working in insurance is a rewarding adventure!
Knowledge, Skills, & Experience
General Summary :
The Associate Infrastructure & Operations Technician provides technical assistance and support related to computer hardware, software, and related infrastructure. The position also covers daytime operations support on a rotational basis and nighttime operational support on a rotational basis to cover PTO.
Essential Functions
- Performs a variety of technical duties, including the monitoring and installation of software, hardware, networks, and troubleshooting of machines.
- Performs diagnostics, taking corrective actions for hardware, software, and peripheral equipment as necessary.
- Identifies network issues/errors, resolving them or escalating them as appropriate.
- Demonstrates awareness of support issues/needs as they apply on a company-wide and business basis.
- Creates and maintains documentation to support, enforce standards, policies, and procedures.
- Provides support to end users that have various levels of computer proficiency.
- Processes data in a timely and efficient manner, prints reports, confirms quality control and distribution of output media.
- Assists with maintaining the physical security of the computer systems and the computer room.
- Insures strict adherence to all data center policies and procedures.
- Works directly with on-call support staff in problem identification and resolution.
- Maintains daily operational logs and provides management with daily operational status reports.
- Associate degree in a technology discipline or equivalent work experience.
- Ability to work varying hours; day and nighttime shifts as need to cover other associates who are out of the office.
- Foundational network troubleshooting and diagnostics skills and knowledge of basic networking principles including wireless, VPN technologies.
- Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with emphasis on follow-through and reporting.
- Must have excellent organization and technical documentation skills including accurate data entry skills.
- Ability to work under pressure and meet deadlines; solve problems requiring creativity, curiosity, initiative, and drive; self-motivated.
- Ability to organize projects and tasks according to priorities and work extended periods of time at a terminal or PC using a keyboard and mouse