Quality Analyst

The Quality Analyst tests information technology deliveries to ensure quality products for internal and external use. This role functions as the business expert for assigned lines of business on entry requirements, output, defects, and policy administration processes.

• Accurately and efficiently defines, executes and documents test plans and results for all functional business system enhancements.
• Evaluates enhancement requests by collaborating with requesters to prepare comprehensive specification documents.
• Identifies related processing or consistency and provides time estimates for necessary testing.
• Defines the scope of testing required for enhancements in coordination with I.T., Product Management, and Business resources, involving all relevant departments within the organization.
• Verifies output based on established requirements.
• Coordinates regular communication with managers or departments regarding progress on enhancements, results, and recommendations for post-implementation confirmation.
• Develops suggestions to improve quality, including processes and workflow.
• Participates in special projects and activities assigned to support quality product implementation.
• Acts as a consultant for other areas within the organization regarding testing opportunities.
• Defines and maintains test cases for assigned business lines to maximize coverage and efficiency during testing.
• Monitors processes and procedures for compliance issues.
• Provides support for project administrative functions.
• Establishes effective working relationships.
• Participates in training as requested by Business Units.
• Performs other duties as assigned.

• Normal office working conditions.
• Sitting for extended periods of time.
• Extended computer usage with potential eye strain and fatigue.
• Completion of work is controlled by tight deadlines.

• Strong interpersonal and leadership skills.
• Strong analytical and problem solving/trouble shooting skills.
• Strong organizational and communication skills to work with all areas of the company.
• Strong work ethic and time management skills.
• Ability to operate a PC, laptop, and various other office equipment.

• College degree and/or equivalent business-related experience.
• Five (5) years insurance experience.
• Three (3) years of system related experience (e.g. policy administration/web).
• Minimum of one insurance designation.
• Working knowledge of Helix.

• Works independently with minimal supervision, while updating manager as needed.
• Receives specific objects and projects.
• Performance is measured by results.
• Often creates methods to accomplish tasks.

• None.