Customer Service Representative (1st Shift)

Position Overview:

The Tier 1 Logistics Customer Service Representative is responsible for ensuring customer needs are fulfilled by organizing shipments, arranging pickups and deliveries, handling inventory-related inquiries, and supporting day-to-day order processing. This position also coordinates with transportation providers to schedule loads and maintains accurate inventory records in both internal and customer systems according to established procedures.

Reports To: Tier 3 Lead Logistics Customer Service Representative

Key Responsibilities:

• Communicate with team members and supervisors to receive direction and coordinate daily tasks
• Manage incoming and outgoing communications, including multi-line phone systems and customer email responses in a timely manner
• Keep the workspace clean, organized, and professional at all times
• Utilize the Warehouse Management System (WMS) for operational tasks
• Arrange and track shipments to meet customer expectations
• Accurately input order details into company systems within required timelines
• Inform customers of any scheduling or shipment issues and provide updates as needed
• Follow established procedures related to shipping and inventory depletion
• Work with customers to understand their logistics needs and suggest effective solutions
• Assist with and monitor Advance Shipping Notifications (ASN) as necessary
• Partner with warehouse personnel to process orders and meet customer requirements
• Prepare Bills of Lading detailing shipment contents, quantities, and destinations
• Use customer portals to input and monitor shipping and operational information
• Create and manage orders for warehouse fulfillment
• Coordinate with carriers to arrange appointments and provide load status updates
• Perform additional duties as assigned

Qualifications & Skills:

• Ability to follow both written and verbal instructions
• Strong communication skills
• Basic mathematical and counting abilities
• Self-motivated with the ability to work independently
• Proficiency with computers, including email and basic Excel usage
• Comfortable working in a fast-paced setting
• Strong multitasking skills
• High school diploma or equivalent (GED)

Physical Requirements:

The following physical demands are representative of those required to successfully perform this role:

• Ability to manage multiple tasks and respond effectively to high-pressure situations
• Primarily office-based work, seated at a desk for extended periods
• Occasional lifting of office materials up to 25 lbs
• Periodic bending, kneeling, crouching, or climbing
• Ability to remain in the work environment throughout the day without restrictions

Work Environment:

This position operates within a typical warehouse setting, which includes:

• Working in close proximity to coworkers
• Exposure to machinery and stored products
• Moderate to elevated noise levels
• Indoor working conditions