Victim Advocate

Victim Advocate – Promotora Specialist (Bilingual: English/Spanish)

Location: Greater Cleveland Area, Ohio
Reports To: Program Coordinator
Schedule: Full-Time (40 hours/week) | Some evenings/weekends | On-call rotation required

Position Overview

The Ohio Hispanic Coalition (OHCO) is seeking a passionate, bilingual Victim Advocate – Promotora Specialist to provide culturally responsive, trauma-informed support to Latino/Hispanic survivors of violence.

This role is ideal for someone who is deeply committed to serving immigrant and Latino communities and understands the unique barriers survivors face, including language access and systemic inequities. You will play a vital role in helping survivors navigate crisis, access resources, and build long-term safety and stability.

Responsibilities

Survivor Advocacy & Case Management

• Provide immediate, trauma-informed crisis response to survivors of domestic violence, sexual assault, stalking, and other crimes.
• Develop individualized service and safety plans that center survivor choice and empowerment.
• Deliver ongoing case management to support client stability, safety, and independence.
• Educate clients on their rights and available protections under Ohio law.

Legal, Medical & Systems Advocacy

• Advocate for clients during court proceedings, legal appointments, and other case-related meetings.
• Coordinate access to critical services including emergency shelter, housing, healthcare, legal assistance, childcare, and counseling.
• Collaborate with community partners, law enforcement, and service providers to reduce barriers and improve outcomes.

Culturally Responsive Engagement

• Provide linguistically appropriate services in Spanish and English.
• Build trust with Latino and immigrant communities through culturally grounded advocacy.
• Address barriers related to immigration status, fear of systems, and limited access to services.

Outreach & Community Engagement

• Conduct outreach, education, and public awareness activities to increase access to victim services.
• Represent OHCO at community events, trainings, and coalitions (including evenings/weekends as needed).

Documentation & Program Support

• Maintain accurate, timely, and confidential case files in compliance with program and funding requirements.
• Track services, outcomes, and client interactions using databases and reporting systems.
• Collaborate with team members on case staffing, safety planning, and program initiatives.
• Maintain accurate mileage logs and administrative documentation.

Qualifications

Required

• Fluent in Spanish and English (spoken and written).
• Valid driver’s license, reliable transportation, and ability to travel locally and occasionally statewide/nationally.
• Strong understanding of Latino culture and community dynamics.
• Ability to respond effectively in crisis situations with professionalism and empathy.
• Willingness to participate in a 24/7 on-call rotation.
• Proficiency in Microsoft Office and data entry systems.
• Legally authorized to work in the U.S.

Preferred

• Associate’s or Bachelor’s degree in Social Work, Criminal Justice, Public Health, or related field.
• Minimum 2 years of experience in victim services, case management, or working with vulnerable populations.
• Knowledge of immigration-related challenges impacting survivors (e.g., language barriers, legal concerns).
• Familiarity with housing, healthcare, and social service systems in Ohio.

Compensation & Benefits Snapshot

OHCO is committed to offering a competitive and supportive total rewards package:

• Competitive Salary: Aligned with Ohio victim advocacy market rates (based on experience)
• Health Coverage: health insurance reimbursement options
• Paid Time Off: Vacation, paid holidays, and sick leave
• Retirement: Employer-supported retirement plan
• Professional Development: Paid training, conferences, and continuing education opportunities
• Mileage Reimbursement: For all program-related travel
• Flexible Work Environment: Field-based flexibility when appropriate
• Wellness-Focused Culture: Supportive team environment that prioritizes work-life balance and addresses burnout in trauma-focused roles
• Growth Opportunities: Pathways for advancement within a statewide, mission-driven organization

Why Join OHCO?

• Be part of Ohio’s only Latino-led, statewide nonprofit serving diverse communities.
• Make a direct, measurable impact in the lives of survivors and families.
• Gain experience in culturally specific, trauma-informed advocacy.
• Opportunities for professional growth, training, and leadership development.
• Work in a collaborative, mission-driven environment that values equity and community trust.

Physical & Additional Requirements

• Ability to lift and move up to 30 pounds.
• Flexibility to work evenings, weekends, and on-call shifts as needed.

Equal Opportunity Employer

The Ohio Hispanic Coalition is an equal opportunity employer and complies with all federal, state, and local employment laws. We are committed to building a diverse workforce and strongly encourage candidates from underrepresented communities to apply.

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• Employee assistance program
• Health insurance
• Mileage reimbursement
• Paid time off
• Professional development assistance
• Retirement plan

Work Location: Hybrid remote in Cleveland, OH 44109

Salary : $22