What are the responsibilities and job description for the Account Manager position at Ohio Gratings, Inc?
SUMMARY: The Account Manager is responsible for maintaining and developing relationships with new and existing customer base. This will include supporting existing business, introducing customers to new services and product offerings, and continuing to develop new leads.
As a faith-based organization rooted in biblical principles, we strive to reflect these values in our work, relationships, and decision-making. We expect all associates to learn, embrace, and actively model our core values through their actions, choices, and collaboration with others. This commitment is essential to sustaining our culture and achieving shared success.
This job description does not describe all activities, duties, responsibilities, or physical demands that are required of the employee for this job. Likewise, the work environment described is merely representative. Duties, responsibilities, activities, physical demands, and work environment may change at any time with or without notice.
ESSENTIAL DUTIES/RESPONSIBILITIES:
- Be a knowledgeable resource to the customer by asking the right and necessary questions, obtaining pertinent information in order to complete an accurate and competitive quote, and offer superior solutions to customers.
- Establish and maintain business relationships with each customer.
- Primary contact for clients and customers.
- Promptly respond to customer inquiries and accurately enter orders.
- Track-specific quotes on a day-to-day basis including aluminum, heavy duty steel, and other special requests.
- Assure specifications and details are complete on all quotes.
- Pricing authority on quotes up to pre-approved limit and review those over the amount with sales management.
- Keep management aware of lost business on weekly basis.
- Enter and maintain client information files in the computer system.
- Make order changes as needed to service the customer’s needs.
- Other duties as assigned.
EDUCATION, WORK EXPERIENCE AND PROFICIENCIES: An Associates or BS in sales, business management or related field required and a minimum of one year of demonstrated sales experience. Experience with metals preferred. Must have strong computer skills including Microsoft Office (Word, Excel, and Outlook) suite of applications, Pert/GANT charts, and MRP/ERP system experience. Must be able to establish and maintain a strong rapport and positive relationship with all levels. Must have excellent communication skills, strong interpersonal and team building skills, as well as outstanding organizational and planning abilities; must also possess a positive attitude and the ability to multitask and follow-up with a sense of urgency.
EEO STATEMENT: Ohio Gratings is an equal opportunity employer and affords equal opportunity to all applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other characteristic or status protected under local, state, or federal laws.