Customer Service/Internal Sales Representative-Manufacturing

OPPORTUNITY

We are seeking a driven and technically capable Customer Service/Inside Sales Representative to support revenue growth and customer satisfaction for our hydraulic, lube, and fuel filtration products across OEM, distribution, and industrial channels.

This high-impact role is ideal for a technically adept, relationship-focused sales professional who thrives in a fast-paced, small manufacturing environment and enjoys owning opportunities from inquiry through order handoff.

WHY WORK WITH US?

• Competitive base compensation with excellent benefits
• Collaborative, team-oriented culture.
• Your expertise and contributions are welcomed and valued.
• Opportunities for advancement as the company continues to grow.

JOB DESCRIPTION

The Customer Service/Inside Sales Representative is responsible for managing inbound inquiries, preparing accurate quotations, supporting technical sales efforts, and proactively developing opportunities within assigned accounts. This role serves as a critical link between customers, engineering, procurement, and operations to ensure accurate pricing, technical alignment, and timely delivery. Key duties include, but are not limited to:

• Field inbound inquiries for both custom-engineered and standard filtration products.
• Assess application requirements including material type, dimensional specifications, pressure ratings, flow rates, and performance criteria.
• Provide accurate product recommendations and technical clarification.
• Communicate with engineering and procurement to confirm pricing, sourcing constraints, technical feasibility, and delivery timelines.
• Serve as the primary point of contact for quoting-related questions and product capabilities.
• Prepare accurate and timely quotations aligned with company margin targets.
• Present quotations to customers and clearly explain pricing, specifications, and lead times.
• Log all inquiries, communications, quotations, and opportunities in the CRM system.
• Proactively follow up on open quotes to advance opportunities through the sales pipeline.
• Track quote-to-order conversion metrics and record customer feedback to improve processes.
• Maintain clear pipeline visibility and provide updates to Sales Management.
• Identify upsell, cross-sell, and repeat-order opportunities within existing accounts.
• Assist in prospecting new OEM, distributor, and industrial customers through outbound outreach when appropriate.
• Support strategic growth initiatives, private-label opportunities, and custom product development efforts.
• Provide feedback on competitor pricing, emerging applications, and customer trends.
• Coordinate closely with engineering on custom product development and technical clarification.
• Communicate with procurement regarding material availability and cost impacts.
• Ensure accurate order handoff to Order Entry and Operations.
• Verify part numbers, pricing, and configuration details prior to release.
• Support continuous improvement of quoting processes and CRM usage.
• Follow and model all company safety policies and guidelines.

REQUIRED SKILLS

• Working understanding of hydraulic systems, fluid power components, or industrial filtration applications preferred.
• Ability to interpret technical drawings, dimensional data, and application specifications.
• Ability to translate technical product features into clear customer benefits.
• Comfortable discussing product materials, pressure ratings, and application performance.
• Strong opportunity management and disciplined follow-up habits.
• Ability to build and maintain an organized, healthy sales pipeline.
• Confident presenting pricing, specifications, and technical details.
• Proactive and persistent in advancing opportunities toward close.
• Demonstrated ability to identify customer needs and recommend appropriate solutions.
• Strong proficiency using CRM systems (Maximizer, Salesforce, HubSpot, Zoho, or similar).
• Disciplined in maintaining accurate notes, close dates, and follow-up tasks.
• Organized and detail-oriented with the ability to manage multiple quotes simultaneously.
• Process-driven with the ability to follow and improve structured workflows.
• Strong written and verbal communication skills.
• High responsiveness and professionalism in customer interactions.
• Comfortable engaging customers frequently via phone and email.
• Ability to manage technical questions and resolve issues efficiently.
• Collaborative mindset when working cross-functionally.
• Driven and accountable for owning and advancing the sales pipeline.
• Strong time management and prioritization skills.
• Self-motivated with high follow-through.
• Adaptable in a fast-paced manufacturing environment.
• High integrity and commitment to continuous improvement.

EDUCATION & EXPERIENCE

• Associate or Bachelor’s degree in Business Administration, Engineering Technology, Mechanical or Industrial Technology, Manufacturing/Operations, or related field preferred. Equivalent work experience will be considered.
• 2–5 years of inside sales, technical sales support, or customer service experience in a manufacturing or industrial environment.
• Experience with hydraulic systems, industrial filtration, or fluid power products strongly preferred.
• Experience in small to mid-size manufacturing environments a plus.
• Familiarity with OEM and distribution sales channels preferred.
• Filtration industry experience a plus.

PHYSICAL REQUIREMENTS / WORKING CONDITIONS

• Prolonged sitting and frequent computer use, including repetitive typing and data entry.
• Continuous telephone use for customer and internal communications.
• Frequent talking and hearing in person and via phone.
• Occasional standing, walking, bending, reaching, and movement throughout office, warehouse, and production areas.
• Ability to lift and/or move up to 25 pounds occasionally.
• Visual ability to read screens, technical drawings, specifications, and order documentation.
• Primarily office-based within a manufacturing facility.
• Occasional exposure to moderate noise, dust, and industrial equipment when entering production or warehouse areas; required use of PPE in designated zones.
• Fast-paced, customer-focused environment with competing priorities and potential for extended hours during peak periods.

Pay: $46,000.00 - $56,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance
• Work from home

Education:

• Associate (Required)

Experience:

• Manufacturing Inside Sales: 3 years (Required)
• Industrial Customer Service: 3 years (Required)

Ability to Commute:

• Coshocton, OH 43812 (Required)

Work Location: In person

Salary : $46,000 - $56,000