What are the responsibilities and job description for the Customer Service Assistant 2 [IN-OFFICE] position at Ohio Department of Public Safety?
Ohio Department of Public Safety – Bureau of Motor Vehicles/Remittance Verification Unit
Report in Location: 1970 West Broad Street, Columbus, OH 43223
Work Hours: Monday - Friday, 7:00 a.m. - 3:30 p.m.
9 mos. trg. or 9 mos. exp. in office practices & procedures;
AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people;
AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing;
AND 9 mos. trg. or 9 mos. exp. in operation of personal computer.
Agency Contact Name and Information
Jennifer Pletcher, HCM Sr. Analyst - JPletcher@dps.ohio.gov
Unposting Date
Sep 23, 2026, 10:59:00 PM
Work Location
Charles D Shipley Building
Primary Location
United States of America-OHIO-Franklin County-Columbus
Compensation
$23.65 per hour
Schedule
Full-time
Classified Indicator
Classified
Union
OCSEA
Professional Skills
Customer Focus
Agency Overview
Bureau of Motor Vehicles
Oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.
Report in Location: 1970 West Broad Street, Columbus, OH 43223
Work Hours: Monday - Friday, 7:00 a.m. - 3:30 p.m.
- THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK***
- Multiple pay increases over the first years of service!
- Free Parking!
- Free Gym Access & Walking Path!
- Daycare On-site!
- Cafeteria On-site!
- Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation:
- Respond to telephone &/or written inquiries in a professional & timely manner; Process request for items related to vehicle registration;
- Provide assistance & information to customers, business people, government agencies & the general public in reference to vehicle registration;
- Respond to requests & inquiries received via telephone & U.S. mail in response to applications that may have been rejected due to incomplete information or monies received;
- Operate personal computer by key entering information into computer file to generate a registration;
- Verify applications, checks & money orders keyed in vehicle registration/driver's license (VR/DL), or Business Applications Service System (BASS) for completion, errors or duplication of work.
9 mos. trg. or 9 mos. exp. in office practices & procedures;
AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people;
AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing;
AND 9 mos. trg. or 9 mos. exp. in operation of personal computer.
- Or equivalent of Minimum Qualifications for Employment noted above.
- Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume".
- Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting.
- Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A".
Agency Contact Name and Information
Jennifer Pletcher, HCM Sr. Analyst - JPletcher@dps.ohio.gov
Unposting Date
Sep 23, 2026, 10:59:00 PM
Work Location
Charles D Shipley Building
Primary Location
United States of America-OHIO-Franklin County-Columbus
Compensation
$23.65 per hour
Schedule
Full-time
Classified Indicator
Classified
Union
OCSEA
Professional Skills
Customer Focus
Agency Overview
Bureau of Motor Vehicles
Oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.
Salary : $24