Senior IT Support Specialist (Infrastructure Specialist 3)

What You Will Do At ODM

Office: Information & Technology Services

Bureau: Operations & Business Intelligence

Classification: Infrastructure Specialist 3 (PN 20095350)

Primary Technology: Endpoint Configuration

Secondary Technology: Endpoint Customer Support

Job Overview

The Ohio Department of Medicaid (ODM) is seeking a motivated IT professional with a strong foundation in Microsoft SCCM, Intune, endpoint support, and a growing interest in AI technologies. This role supports the enterprise’s endpoint infrastructure and contributes to the adoption of intelligent support solutions that enhance operational efficiency and user experience. Additionally, this role is responsible for managing the full lifecycle of endpoint devices, from deployment and configuration to patching and incident resolution. As a Senior IT Support Specialist, your responsibilities will include:

• Endpoint Configuration & Management: Design, configure, deploy, and maintain endpoint devices using Microsoft Intune, SCCM, and Group Policy.
• Software Deployment & Automation: Create and manage deployment packages, automate patching cycles, and monitor compliance across all managed devices.
• AI-Enhanced Support: Assist in the use of AI-based tools such as Microsoft Copilot, Endpoint Analytics, etc., to streamline support workflows and identify common issues.
• Troubleshooting & Escalation: Act as a Tier 2/3 escalation point for endpoint-related incidents, including OS, application, and network issues.
• Security & Compliance: Enforce endpoint security policies, monitor for vulnerabilities, and support remediation efforts.
• Automation & Scripting: Use PowerShell or similar tools to automate routine tasks and improve support efficiency.
• Documentation & Collaboration: Maintain technical documentation and collaborate with cross-functional teams on IT and AI-related projects.
  
  

60 mos. combined work experience in any combination of the following: evaluating effectiveness and risk of it processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

• Or completion of associate core program in computer science or information systems; 42 mos. combined work experience in any combination of the following: evaluating effectiveness and risk of it processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• Or completion of undergraduate core program in computer science or information systems; 36 mos. combined work experience in any combination of the following: evaluating effectiveness and risk of it processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.
  
  

Job Skills: Information Technology

Technical Skills: Operation Support, Software Development/Implementation, Cybersecurity, Network Administration

Professional Skills: Customer Focus, Problem Solving, Responsiveness, Verbal Communication, Written Communication

Organization

Medicaid

Agency Contact Name and Information

HumanResources@medicaid.ohio.gov

Unposting Date

Nov 16, 2025, 11:59:00 PM

Work Location

Lazarus 6

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

$40.59 - $59.70/hour

Schedule

Full-time

Work Hours

8:00 am - 5:00 pm

Classified Indicator

Classified

Union

OCSEA

Primary Job Skill

Information Technology

Technical Skills

Network Administration, Operational Support, Cybersecurity, Software development/implementation

Professional Skills

Customer Focus, Problem Solving, Responsiveness, Verbal Communication, Written Communication

Primary Technology

Endpoint Configuration

Agency Overview

About Us:

Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWine’s agenda for Ohio’s future. To ensure Ohio is “the best place to live, work, raise and family and start a business,” we must have strong schools, a great quality of life, and compassion for those who need our help.

Responsibilities

Ohio Department of Medicaid plays a unique and necessary role in supporting the governor’s vision. As the single state Medicaid agency responsible for administering high-quality, person-centric healthcare, the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by:

• Delivering a personalized care experience to more than three million people served.
• Improving care for children and adults with complex behavioral health needs.
• Working collectively with our partners and providers to measurably strengthen wellness and health outcomes.
• Streamlining administrative burdens so doctors and healthcare providers have more time for patient care.
• Ensuring financial transparency and operational accountability across all Medicaid programs and services.