User Acceptance Testing Manager (IT Manager 1)

Office of Information Services

The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage.

What You Will Do

As the User Acceptance Testing (UAT) Manager, you will work with a wide range of partners who support the Ohio Benefits Program. You will collaborate with state agencies, county partners, and multiple vendor organizations to coordinate testing activities across all program areas. You will also work directly with IT staff, business owners, subject matter experts, and leadership teams to make sure testing efforts are aligned, organized, and effective. This role is primarily office‑based and involves frequent communication with executives, project teams, and external stakeholders.

In this role, you will help ensure that system changes, enhancements, and releases meet business needs before they are deployed. You will lead the planning, coordination, and oversight of User Acceptance Testing, making sure testing is thorough, well‑organized, and compliant with statewide IT governance and SDLC procedures. You will guide testing standards, coordinate resources, support risk mitigation, and provide reporting to leadership. Your work ensures system quality, reduces defects, and helps the Ohio Benefits Program deliver reliable and accurate services to the public.

Job Duties Include But Are Not Limited To

• Direct and manage the User Acceptance Testing function for the Ohio Benefits Program.
• Establish and enforce policies, standards, and procedures for UAT in alignment with State of Ohio IT governance and SDLC requirements.
• Manage resources, priorities, and timelines to ensure successful delivery of testing initiatives.
• Develop and implement UAT strategies, frameworks, and methodologies for system releases and enhancements.
• Ensure comprehensive test coverage across all program areas, including SNAP, TANF, and Medicaid.
• Define and enforce UAT entry and exit criteria and ensure readiness for production deployment.
• Supervise IT professionals, analysts, and/or contractors performing testing activities.
• Communicate testing status, risks, and outcomes to stakeholders and leadership.
• Monitor quality metrics and implement process improvements to enhance testing effectiveness.
• Prepare and deliver reports, dashboards, and briefings on testing progress, defect status, and release readiness.
• Identify, assess, and mitigate risks associated with testing activities and system deployments.
• Ensure compliance with State of Ohio IT policies, audit requirements, and applicable federal regulations.
  
  

Schedule: Full-time.

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Location: Lazarus Building, 141 S High Street, 6th FL, Columbus, OH 43215.

Travel: Occasional travel within the state of Ohio.

PN(s): 20073332.

Option 1

The candidate, at minimum, must have the following:

• Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C , Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts;
• AND Additional 6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting;
• AND 18 mos. exp. in performing project management functions as defined in series purpose.
  
  

Option 2

• 8 1/2 years (102 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting;
• AND 18 months exp. in performing project management functions as defined in series purpose.
  
  

Option 3

• 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent.
  
  

Option 4

• In offices of statewide information technology policy & planning, positions require completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C , Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts;
• AND 3 yrs. exp. in utilizing word processing software;
• AND 3 yrs. exp. in utilizing internet browser(s) for research;
• AND 54 mos. exp. which included following: knowledge of information technology architecture components, developing information technology strategic plans, preparing & making presentations/public speaking, writing information technology related policy & procedures, preparing & monitoring budget, providing cost & resources estimates, & contract management;
• AND 2 yrs. exp. in utilizing e-mail system;
• AND 18 mos. exp. in project management or lead role on information technology project;
• AND 12 mos. exp. in utilizing spreadsheet software;
• AND 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent.
  
  

Option 5

• The equivalent of Minimum Class Qualifications For Employment noted above.
  
  

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 16. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $48.93 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 16

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Hourly

$48.93

$51.65

$54.49

$57.56

$60.71

$64.18

$66.82

$69.94

Annual

$101,774

$107,432

$113,339

$119,725

$126,277

$133,494

$138,986

$145,475

Months of Employment

At Hire

6 Months

18 Months

30 Months

42 Months

54 Months

66 Months

78 Months

Organization

Job & Family Services

Agency Contact Name and Information

odjfscareers@jfs.ohio.gov

Unposting Date

Jun 14, 2026, 8:59:00 PM

Primary Location

United States of America-OHIO

Classified Indicator

Unclassified

Union

Exempt from Union

Technical Skills

Testing Procedures, Information Technology, Management

Professional Skills

Attention to Detail, Interpreting Data, Presenting, Results Oriented, Continuous Improvement

Primary Technology

Not Applicable

Agency Overview

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support
  
  

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.