Unemployment Insurance Supervisor (Contribution)

Office of Unemployment Insurance Operations

The Office of Unemployment Insurance Operations (OUIO) runs Ohio's unemployment insurance program. This program gives temporary income to workers who lose their jobs through no fault of their own. It helps families cope during unemployment and supports local economies by keeping money in circulation. For more information, visit the ODJFS OUIO webpage.

What You Will Do

• Supervise a team of 8-10 examiners, specialists and senior specialists whose daily duties include: Processing employer and agent requests for account maintenance, monetary adjustments, posting payments to accounts and liability/status determinations received by phone and electronic methods. The supervisor will also manage one of the specific job functions listed above.
• Assign work to staff and respond to high level customer inquiries. Work with other supervisors within the office and vendors to ensure the quality performance of OUIO.
• Meet with the public to assist with problems and explain how UI law is applied to specific situations.
• Complete performance evaluations for team members. Monitor and evaluate staff performance. Identify performance issues and create improvement plans.
• Assist UI Manager with special projects.
• Conduct team meetings and attend sectional meetings to gather and disseminate information.
• Coordinate training classes for staff and monitor their progress.
  
  

Challenges

You will manage personnel matters, including disciplinary actions and handling frustrated customers, while documenting and tracking system issues through to resolution.

Recommended Skills

Knowledgeable in UI laws, employee development, interviewing, the operations of a personal computer and basic software.

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 8:00 a.m. and 5:00 p.m.

Travel: Occasional travel within the state of Ohio.

Location: This position will be headquartered in an ODJFS facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant’s home address.

Rhodes State Office Tower – 30 E. Broad Street, Columbus, OH 43215

Akron - 172 S. Broadway Street, Akron, OH 44308

Dayton - 6680 Poe Avenue, Dayton, OH 45414

Position Number: 20036901, 20048579

Option 1

The ideal candidate, at minimum, must have the following:

• 36 months experience or training in interpreting & applying program eligibility &/or liability rules, regulations &/or procedures (e.g., unemployment insurance, workforce development, workers’ compensation, human services or income tax law);
• AND 12 months training or experience in supervisory principles/techniques.
  
  

Or Option 2

• Completion of undergraduate core program in public or business administration;
• AND 12 months training or experience in supervisory principles/techniques.
  
  

Or Option 3

• Equivalent of minimum class qualifications for employment noted above.
  
  

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 12. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $32.25 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 12

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Hourly$32.35$34.18$36.01$38.00$40.11$42.30$44.03$46.09Annual$67,288$71,094$74,901$79,040$83,429$87,984$91,582$95,867Months of Employment

At Hire

6 Months

18 Months

30 Months

42 Months

54 Months

66 Months

78 Months

Organization

Job & Family Services

Agency Contact Name and Information

odjfscareers@jfs.ohio.gov

Unposting Date

May 15, 2026, 3:59:00 AM

Primary Location

United States of America-OHIO

Compensation

$32.35 per hour

Work Hours

8:00 AM - 5:00 PM

Classified Indicator

Classified

Union

Exempt from Union

Primary Job Skill

Management

Technical Skills

Data Analytics, Management, Program Management, Training

Professional Skills

Collaboration, Customer Focus, Leading Others, Problem Solving, Time Management

Agency Overview

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support
  
  

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day