Administrative Professional 4

Office of Employee and Business Services

The Office of Employee and Business Services (OEBS) provides customer service and operational support to ODJFS through five bureaus: Business Services, Civil Rights and Labor Relations, Human Resources, Multimedia Services, and Training and Educational Services. OEBS customers include all ODJFS employees, clients, service providers, county agencies, and the public. Learn more about the office by visiting the ODJFS OEBS webpage.

What You Will Do

• Serve as the first point of contact at the agency’s front desk, providing professional and courteous assistance to staff, partners, and the public.
• Support the Director’s learning initiatives (i.e. Topic of the Month), including list management, and alignment with leadership priorities.
• Support the Training & Educational Services bureau with administrative tasks that advance office and agency initiatives.
• Handle confidential information responsibly and maintain accurate, complete records.
  
  

Day-to-Day You Will

• Welcome and assist all Director’s Office floor visitors, verify identification, and escort individuals to secure locations in accordance with safety and security protocols.
• Answer, route, and triage incoming calls in alignment with agency service standards.
• Maintain front desk procedures, call trees, and visitor management checklists.
• Manage lists, communications, resources, and reports for bi-monthly learning initiatives.
• Provide administrative support to Training and Educational Services.
  
  

Necessary Skills: 

• Strong customer‑service skills with the ability to professionally engage internal and external visitors.
• Excellent communication skills, including call‑handling and written communication.
• High attention to detail and accuracy across recordkeeping, documentation, and compliance.
• Ability to follow and enforce safety and security protocols consistently.
• Ability to handle confidential information with discretion.
• Competence in supporting administrative, training, and program‑coordination activities.
  
  

Schedule: Full-time.

Hours:  Standard workdays are Monday through Friday. Hours are between 8:00 am and 5:00 pm.

Location: James A. Rhodes State Office Tower, 30 E. Broad St., 32nd Floor, Columbus, OH 43215.

Travel: Occasional travel within the state of Ohio.

PN(s): 20033543.

Option 1

The ideal candidate, at minimum, must have the following:

• Completion of associate core coursework in secretarial science or business office applications from accredited career school or community college;
• AND 12 mos. exp. in secretarial/administrative professional field.
  
  

Option 2

• 30 mos. exp. or 30 mos. trg. in secretarial/administrative professional field.
  
  

Option 3

• 12 mos. exp. as Administrative Professional 2,16872.
  
  

Option 4

• Equivalent of minimum class qualifications for employment noted above.
  
  

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 10. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $26.92 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 10

Step 1

Step 2

Step 3

Step 4

Step 5

Hourly

$26.92

$28.40

$29.93

$31.66

$33.35

Annual

$55,994

$59,072

$62,254

$65,853

$69,368

Months of Employment

At Hire

6 Months

18 Months

30 Months

42 Months

Organization

Job & Family Services

Agency Contact Name and Information

odjfscareers@jfs.ohio.gov

Unposting Date

Jun 7, 2026, 11:59:00 PM

Work Location

James A Rhodes Office Tower 32

Primary Location

United States of America-OHIO-Franklin County-Columbus

Classified Indicator

Unclassified

Union

Exempt from Union

Primary Job Skill

Administrative Support/Services

Technical Skills

Communications, Customer Service, Administrative support/services

Professional Skills

Attention to Detail, Critical Thinking, Customer Focus, Emotional Intelligence, Organizing and Planning, Teamwork

Agency Overview

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support
  
  

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.