Infrastructure Specialist 2 - 20077663

The Division of Administration provides overall leadership and administrative support for all Divisions. The Division includes the Office of Director, Communications, Fiscal, Human Resources, IT, Legal and Legislative Affairs.

Duties

The Division of Administration, Information Technology section is seeking candidates to fill an Infrastructure Specialist 2 (IS 2) role. The IS 2 will perform the following duties, which include but are not limited to:

Device Management & Deployment

• Configure, deploy, and maintain workstations, laptops, printers, and other end-user devices.
• Use tools like Configuration Manager (SCCM), Intune, for imaging, patching, and software deployment.
• Maintain asset inventory and track hardware lifecycle.
  
  

Technical Support & Troubleshooting

• Provide Level 2 support for desktop/laptop hardware, software, and peripheral issues.
• Diagnose and resolve Windows 11, and mobile device issues.
• Troubleshoot network connectivity, VPN, and remote access problems.
• Support Microsoft O365, email clients, and collaboration tools (e.g., Teams, Outlook).
  
  

Security & Compliance

• Enforce endpoint security policies (e.g., antivirus, encryption, MFA).
• Assist with compliance audits and ensure adherence to IT policies.
  
  

User Training & Communication

• Provide onboarding support and training for new employees.
• Communicate technical information clearly to non-technical users.
• Offer remote and in-person support, depending on the environment.
  
  

Project & System Support

• Participate in IT projects such as system upgrades, office moves, or software rollouts.
• Collaborate with infrastructure, network, and security teams on cross-functional initiatives.
  
  

48 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

• Or completion of associate core program in computer science or information systems; 30 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• Or completion of undergraduate core program in computer science or information systems; 24 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.
  
  

Job Skills: Information Technology

Organization

Commerce

Agency Contact Name and Information

Katy Zappia, katy.zappia@com.ohio.gov or (614) 995-7009

Unposting Date

Dec 8, 2025, 11:59:00 PM

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

Pay Range 34, step 1: $36.90/hour

Schedule

Full-time

Work Hours

8:00 AM - 5:00 PM

Classified Indicator

Classified

Union

OCSEA

Primary Job Skill

Information Technology

Technical Skills

Cloud computing, Customer Service, Cybersecurity, Software development/implementation

Professional Skills

Adaptability, Collaboration, Customer Focus, Innovation, Strategic Thinking

Primary Technology

Enterprise Content Management Systems Administration

Agency Overview

The Mission of the Ohio Department of Commerce

Is Promoting Prosperity By Protecting What Matters Most.

As the state’s chief regulator, the Department of Commerce impacts Ohioans every day. We are motivated by our mission to promote prosperity for businesses and licensees by protecting what matters most to the residents of our state. We ensure compliance through proactive outreach, education, and customer-focused service.

Commerce is comprised of eight operating divisions and one standalone program that span a variety of industries including real estate, liquor, banking, securities, firefighting, construction and skilled trades, and cannabis. Through exceptional compliance practices and oversight, Commerce has a direct role in protecting Ohioans.

Our Guiding Principles

Making An IMPACT For The Customer

• Inclusive
• Motivated
• Proactive
• Accountable
• Customer-Focused
• Teamwork