Customer Service Assistant 2 - (Intermittent)

The Division of Real Estate & Professional Licensing helps ensure Ohioans’ investment in their largest asset – their homes – is a sound one. This includes licensing, educating, and enforcing Ohio laws for real estate brokers, salespersons, real estate appraisers, home inspectors and foreign real estate dealers and homes. Dealers/brokers and salespersons are also licensed through this program.

As the state’s chief regulator, the Department of Commerce impacts Ohioans every day. We are motivated by our mission to promote prosperity for businesses and licensees by protecting what matters most to the residents of our state. We ensure compliance through proactive outreach, education, and customer-focused service.

Commerce is comprised of eight operating divisions and one standalone program that span a variety of industries including real estate, liquor, banking, securities, firefighting, construction and skilled trades, and cannabis. Through exceptional compliance practices and oversight, Commerce has a direct role in protecting Ohioans.

What You'll Do

• Respond to phone and email inquiries received by the Division’s Customer Support Center.

• Process incoming mail to include stamping, reviewing for completeness, logging and filing.
• Assist with research into customer inquiries
• Assist with records, data, documentation and reports
• Complete other general office tasks, as needed
  
  

Hours scheduled per week will vary dependent on workload.

Intermittent Employment Is Not Eligible For Benefits.

9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.

• Or equivalent of Minimum Qualifications for Employment noted above.
  
  

Job Skills: Customer Service

Organization

Commerce

Agency Contact Name and Information

Katy Zappia, katy.zappia@com.ohio.gov or (614) 995-7009

Unposting Date

Dec 16, 2025, 11:59:00 PM

Work Location

Commerce Tussing Road

Primary Location

United States of America-OHIO-Franklin County-Reynoldsburg

Compensation

$22.96/hour

Schedule

Full-time

Work Hours

8:00 AM - 5:00 PM

Classified Indicator

Unclassified

Union

OCSEA

Primary Job Skill

Customer Service

Technical Skills

Clerical & Data Entry, Public Relations

Professional Skills

Attention to Detail, Listening, Problem Solving, Verbal Communication, Written Communication

Agency Overview

This is an intermittent position where an employee is limited to working less than one thousand hours per fiscal year.

This Customer Service Assistant position will work in-office at the Department of Commerce Tussing Rd. location. 6606 Tussing Rd. Reynoldsburg, OH 43068.

Hours scheduled per week will vary dependent on workload.

The Mission of the Ohio Department of Commerce is promoting prosperity by protecting what matters most.

As the state’s chief regulator, the Department of Commerce impacts Ohioans every day. We are motivated by our mission to promote prosperity for businesses and licensees by protecting what matters most to the residents of our state. We ensure compliance through proactive outreach, education, and customer-focused service.

Commerce is comprised of seven operating divisions and two standalone programs that span a variety of industries including real estate, liquor, banking, securities, firefighting, construction and skilled trades, and medical marijuana. Through exceptional compliance practices and oversight, Commerce has a direct role in protecting Ohioans.

Our Guiding Principles

Making An IMPACT For The Customer

• Inclusive
• Motivated
• Proactive
• Accountable
• Customer-Focused
• Teamwork