What are the responsibilities and job description for the Shop Service Supervisor position at Ohio Cat?
Description
FindYOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!
Job Summary
Position Hours: Monday-Friday, 8:00am-5:00pm
This position includes but is not limited to: Scheduling and prioritizing work performed in the Perrysburg Heavy Equipment Service Shop. Leads the shop service team to ensure an efficient, safe, and profitable operation. Assisting in providing quotes for customers and reviewing work orders prior to invoicing. Taking phone calls from internal and external customers. This position is responsible for assisting in the implementation of company policies and business strategies as they pertain to the Heavy Equipment Repair and Rebuild shop. Works closely with technicians in developing them to be successful in their careers.
Competencies
FindYOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!
Job Summary
Position Hours: Monday-Friday, 8:00am-5:00pm
This position includes but is not limited to: Scheduling and prioritizing work performed in the Perrysburg Heavy Equipment Service Shop. Leads the shop service team to ensure an efficient, safe, and profitable operation. Assisting in providing quotes for customers and reviewing work orders prior to invoicing. Taking phone calls from internal and external customers. This position is responsible for assisting in the implementation of company policies and business strategies as they pertain to the Heavy Equipment Repair and Rebuild shop. Works closely with technicians in developing them to be successful in their careers.
Competencies
- Comprehensive knowledge of mechanical repair procedures and their application to heavy equipment repair
- Thorough understanding of Ohio Machinery practices and policies in relation to the direction of the work force.
- Will provide superior customer service and product support through management of all aspects of the service department.
- Responsible for developing and managing relationships with customers, employees, salesmen and various departments within Ohio Machinery.
- Receive calls from customers on a daily basis concerning the price and schedule for machine repair or service, technical information, recognition of warranty contracts, equipment transportation needs, and other issues.
- To assist in achieving our safety goals, we have established a comprehensive safety system that emphasizes Accountability, Commitment and Involvement.
- Each employee is responsible to focus on behaviors and safety activities that will drive zero incidents and injuries and promotes a sustainable safety culture. This includes an adherence to all Ohio Machinery Safety Policies, Procedures, regulatory requirements and best safe practices.
- High School Diploma or equivalent
- Five years of heavy equipment industry experience in a service setting.
- Five years supervisory experience.
- Proven experience working closely with internal and external customers.
- Technical knowledge of heavy equipment.
- Handle multiple work assignments as needed to support team.
- Proficient computer skills. Strong written and verbal communication skills.
- Ability to lead and motivate employees.
- Excellent diagnostic and trouble-shooting skills.
- Committed to serving our customers and developing a team with similar values.
- Primary functions require sufficient physical ability and mobility to work in an office and shop setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard, and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.
- 401(k) Match and Employer Discretionary Contribution.
- Two different Health Insurance options.
- Including an HSA health insurance option with a dollar to dollar match up to $1,200.00 per year.
- Dental and Vision Insurance.
- Credit Union Access.
- Life Insurance, Short-Term Disability, and Long-Term Disability.
- Scholarship opportunities for employee's spouses and children, through the Ohio Machinery Education and Opportunity Foundation.
- Base pay plus annual bonus potential
- Company SuccessShare bonuses
Salary : $1,200