Machine Shop Supervisor

Schedule: Monday-Friday, 6:00 AM - 4:00 PM

Position Summary

Complete Hydraulic Component Service is seeking an experienced Service Supervisor to lead daily operations within our Machine Shop in Bolivar, OH. This role is responsible for planning, scheduling, and prioritizing machining and repair work while providing leadership to machinist technicians. The Service Supervisor serves as a key liaison between customers, technicians, sales representatives, and internal departments to ensure high-quality repairs, exceptional customer service, and operational efficiency.

The ideal candidate will possess extensive machining experience with both manual and CNC equipment, strong leadership skills, and a commitment to safety, quality, and customer satisfaction.

Key Responsibilities

• Schedule, coordinate, and prioritize repair and machining work performed in the Machine Shop.
• Provide daily leadership, coaching, and technical guidance to machinist technicians.
• Support customer quoting activities and review completed work orders prior to invoicing.
• Communicate with internal and external customers regarding repair timelines, pricing, technical questions, warranty coverage, and transportation logistics.
• Develop and maintain strong working relationships with customers, employees, sales representatives, and cross-functional teams.
• Monitor shop performance to ensure work is completed safely, efficiently, and to quality standards.
• Assist in the implementation of company policies, procedures, and business strategies related to Complete Hydraulic Component Service operations.
• Identify opportunities to improve productivity, customer satisfaction, and operational processes.
• Promote and maintain a strong safety culture through active participation, accountability, and adherence to all company safety policies, procedures, regulatory requirements, and industry best practices.

Qualifications

• High school diploma or GED equivalent required.
• Minimum of five (5) years of machining experience, including both manual and CNC machining.
• Minimum of five (5) years of supervisory or management experience in a machine shop environment.
• Demonstrated experience working directly with internal and external customers.
• Proficiency with computers and business software applications.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proven leadership skills with the ability to motivate, develop, and engage employees.
• Strong commitment to customer service and team success.

• 401(k) Match and Employer Discretionary Contribution.
• Two different Health Insurance options.
• Including an HSA health insurance option with a zero employee payroll contribution and an employer contribution of $1,200.00 per year.
• Dental and Vision Insurance.
• Credit Union Access.
• Life Insurance, Short-Term Disability, and Long-Term Disability.
• Scholarship opportunities for employee's spouses and children, through the Ohio Machinery Education and Opportunity Foundation.
• Base pay plus annual bonus potential
• Company SuccessShare bonuses