What are the responsibilities and job description for the Field Service Technician position at Ohio Cat?
Description
At Ohio CAT, a Caterpillar Dealership, we don’t just sell, rent, and support machines—we power critical infrastructure. From hospitals and data centers to manufacturing and emergency response, our Power Systems division keeps the world running. Join a team where your skills matter, your growth is supported, and your work has real impact.
JOB SUMMARY:
As a Field Service Technician, you’ll be the go-to expert for on-site diagnostics, maintenance, and repair of Caterpillar (CAT) Power Generation equipment and related systems. You’ll work independently from a fully equipped Ohio CAT service truck, servicing and performing:
- CAT diesel and gas generators (5KW to 3MW)
- Switchgear and ATS systems
- Control panels and electrical distribution systems
- Perform load bank testing, commissioning, and preventive maintenance
- Use diagnostic tools (e.g., CAT ET (Electronic Technician), SIS (Service Information System), and other computer-based diagnostic tools/software) to troubleshooting issues
- Provide exceptional customer service and technical support
- Ensure compliance with safety protocols and documentation standards
COMPETENCIES:
- Experience with CAT, Cummins, Generac, Kohler, or Detroit Diesel generator systems
- Familiarity with switchgear brands like Russelectric, Lakeshore, or Asco
- Strong electrical and mechanical troubleshooting skills
- Ability to read and interpret wiring schematics and control diagrams
- Military or field-based experience in equipment diagnostics and repair is highly valued
- Comfortable working independently in outdoor environments
- Must own and safely use personal mechanic’s tools
JOB QUALIFICATIONS:
- High School Diploma or GED is required, along with completion of a technical school program (minimum 2 years) focused on diesel or power generation systems, plus at least 3 years of relevant industry experience.
- Minimum of 5 years of hands-on experience in repairing diesel engines, generators, and industrial equipment.
EMPLOYEE BENEFITS
- Employer-sponsored pension plan
- Competitive pay rate
- First-year vacation and personal time, which is built based on the length of service.
- Two different Health Insurance options, including a Health Savings Account (HSA) option.
- Flexible Spending Account (FSA)
- Dental and Vision Insurance
- Credit Union Access
- Life Insurance, Short-Term Disability, and Long-Term Disability.
- Scholarship opportunities for employees' spouses and children, through the Ohio Machinery Education and Opportunity Foundation.
- Company SuccessShare bonuses
- Company provided and laundered uniforms.
- Continued technical and professional training.
PHYSICAL REQUIREMENTS:
- Lifting/Carrying 40 lbs. Lift/Carry and 50lb pull
- Repetitive Motions: Frequent movements requiring the use of hands, wrists, and fingers.
- Dexterity Normal
- Frequent standing/sitting up and down stairs.
- Ability to work in a fast-paced environment.
- The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.
EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.