What are the responsibilities and job description for the Field Service Technician Rapid Response position at Ohio Cat?
Description
At Ohio CAT, we’re more than just a Caterpillar dealership — we’re a team of problem-solvers, hands-on experts, and trusted partners to our customers. We don’t just sell and rent heavy equipment — we keep it running strong.
Job Summary
As a Field Service Technician, Rapid Response provider, you’ll be at the heart of providing immediate, on-site support for urgent equipment issues to minimize customer downtime. You’ll use your skills and experience to deliver top-tier service that keeps our customers moving. You will work in the field from a service pickup truck, servicing and performing:
EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.
At Ohio CAT, we’re more than just a Caterpillar dealership — we’re a team of problem-solvers, hands-on experts, and trusted partners to our customers. We don’t just sell and rent heavy equipment — we keep it running strong.
Job Summary
As a Field Service Technician, Rapid Response provider, you’ll be at the heart of providing immediate, on-site support for urgent equipment issues to minimize customer downtime. You’ll use your skills and experience to deliver top-tier service that keeps our customers moving. You will work in the field from a service pickup truck, servicing and performing:
- Immediate, on-site support for equipment breakdowns or urgent service needs to reduce downtime.
- Focus on fast diagnostics and temporary repairs that allow machines to keep operating until full repairs can be scheduled.
- Electronic and hydraulic system checks.
- Quick fault‑code analysis using Product Link, Service Link, Cat ET, CAT Inspect, CAT Interact, and related tools.
- ECM flash updates and configuration adjustments.
- Installation and setup of Product Link or other telematics hardware
- Provide immediate status updates and recommendations.
- Performing Safety Service Letters when applicable
- Escalate major repairs to the shop or full field service teams when necessary
- Adhere to all safety procedures, guidelines, and best practices
- Proficient reading and writing skills
- Strong mechanical and electrical aptitude
- Experienced in computer literacy
- In-depth knowledge of Caterpillar equipment applications, operations, and functions
- Skilled in using Caterpillar diagnostic tools (Electronic Technician, Service Information System)
- Expertise in diagnostic, testing, adjustment, and troubleshooting procedures
- Welding experience is a plus
- High School Diploma or GED is required, along with completion of a technical school program (minimum 2 years) focused on diesel or power equipment systems, plus at least 3 years of relevant industry experience.
- Minimum of 5 years of hands-on mechanical repair experience with diesel, earthmoving, or industrial equipment
- Must have a valid driver's license
- Employer-sponsored pension plan
- Competitive pay rate, including Field-service differential, and a company service truck
- First-year vacation and personal time which builds based on the length of service
- Two different Health Insurance options, including a Health Savings Account (HSA) option
- Flexible Spending Account (FSA)
- Dental and Vision Insurance
- Credit Union Access
- Life Insurance, Short-Term Disability, and Long-Term Disability
- Scholarship opportunities for employee's spouses and children, through the Ohio Machinery Education and Opportunity Foundation
- Company SuccessShare bonuses
- Company provided and laundered uniforms
- Continued technical and professional training
EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.