What are the responsibilities and job description for the Dispatcher Supervisor position at Ohio Cat?
Description
Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!
Job Summary
The Dispatch Supervisor will lead the statewide Power & Energy preventative maintenance scheduling team. This position is responsible for overseeing the opening & closing of Preventative Maintenance (PM) work orders, scheduling field service PM work for customers, dispatching field service technicians to perform scheduled PM work, producing and distributing PM-related reports, and invoicing, as required. This person will oversee work order review for customer billing.
Essential Functions And Responsibilities
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.
EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor
Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!
Job Summary
The Dispatch Supervisor will lead the statewide Power & Energy preventative maintenance scheduling team. This position is responsible for overseeing the opening & closing of Preventative Maintenance (PM) work orders, scheduling field service PM work for customers, dispatching field service technicians to perform scheduled PM work, producing and distributing PM-related reports, and invoicing, as required. This person will oversee work order review for customer billing.
Essential Functions And Responsibilities
- Ability to lead and motivate employees.
- Self-directed, personable, and service-oriented
- Self-motivated, organized.
- Mature and possesses sound business understanding.
- Ability to provide excellent customer service and product support through management of all aspects of PM dispatching
- High school diploma or equivalent required.
- Strong verbal and written communication skills
- Previous dispatching, job coordination, or service scheduling experience preferred.
- Previous supervisory experience.
- Proficient computer skills.
- Proven experience working closely with internal and external customers.
- 401(k) Match and Employer Discretionary Contribution.
- Two different Health Insurance options including an HSA health insurance option with a dollar to dollar match up to $1,200.00 per year.
- Dental and Vision Insurance.
- Credit Union Access.
- Life Insurance, Short-Term Disability, and Long-Term Disability.
- Scholarship opportunities for employee's spouses and children, through the Ohio Machinery Education and Opportunity Foundation.
- Base pay plus annual bonus potential
- Company SuccessShare bonuses
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.
EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor
Salary : $1,200