What are the responsibilities and job description for the Youngstown - Workers' Compensation Claims Assistant (PN: 20068439) position at Ohio BWC (official)?
What Our Employees Have To Say
BWC conducts an internal engagement survey on an annual basis. Some comments from our employees include:
BWC’s core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC’s seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval.
What You’ll Be Doing
2 courses or 6 months experience in English composition or grammar AND 2 courses or 6 months experience in accounting, bookkeeping or general math AND 2 courses or 6 months experience in communication or public speaking or 6 months experience in a position involving receiving & responding to public inquiries or complaints or involving contact with injured workers, employers, legislators, providers or their representatives & public AND successful completion of one typing course or demonstrate ability to type 35 words per minute.
Major Worker Characteristics
Knowledge of: BWC & IC policies & standard operating procedures*; ORC rules & regulations*; applicable state & federal regulations governing documents processed, reviewed &/or prepared*; public relations; BWC claims documents & forms*; SI*; IC*; CCT*; BWC claims-related terminology*.
Skill in: operation of PC to efficiently log & enter data; claims adjudicating systems; use of general office equipment (e.g. telephone, copier/fax machine).
Ability to: solve practical, everyday problems, gather, collage & classify information about practical, everyday problems, gather, collate & classify information about data people or things; handle routine inquiries from & contacts with injured workers, employers, legislators.
(*) developed after employment.
**Position requires travel; therefore, persons occupying this position must be able to provide own transportation &/or legally operate a state-owned vehicle.**
THIS CLASSIFICATION MAY REQUIRE THE USE OF PROFICIENCY DEMONSTRATION TO DETERMINE MINIMUM QUALIFICATIONS.
Organization
Workers' Compensation
Agency Contact Name and Information
Mia Truss-Davis, mia.t.1@bwc.state.oh.us
Unposting Date
Dec 18, 2025, 10:59:00 PM
Work Location
Youngstown Service Office 242
Primary Location
United States of America-OHIO-Mahoning County-Youngstown
Compensation
$22.96/Hr.
Schedule
Full-time
Work Hours
8:00am to 5:00pm
Classified Indicator
Classified
Union
OCSEA
Primary Job Skill
Claims Examination
Technical Skills
Basic Documentation, Claims Examination, Customer Service, Insurance
Professional Skills
Attention to Detail, Time Management, Verbal Communication, Written Communication
Agency Overview
A Little About Us:
With roughly 1,500 employees in seven offices across Ohio, BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers.
For Ohio employers, we provide insurance policies to cover workplace injuries and safety and wellness services to prevent injuries.
Our Culture
BWC is a dynamic organization that offers career opportunities across many different disciplines.BWC strives to maintain an inclusive workplace.We begin by being an equal opportunity employer.Employees can participate in and lead employee work groups, participate in on-line forums and learn about how different perspectives can improve leadership skills.
Our Vision
To transform BWC into an agile organization driven by customer success.
Our Mission
To deliver consistently excellent experiences for each BWC customer every day.
Our Core Values
One Agency, Personal Connection, Innovative Leadership, Relentless Excellence.
BWC conducts an internal engagement survey on an annual basis. Some comments from our employees include:
- BWC has been a great place to work as it has provided opportunities for growth that were lacking in my previous place of work.
- I have worked at several state agencies and BWC is the best place to work.
- Best place to work in the state and with a sense of family and support.
- I love the work culture, helpfulness, and acceptance I've been embraced with at BWC.
- I continue to be impressed with the career longevity of our employees, their level of dedication to service, pride in their work, and vast experience. It really speaks to our mission and why people join BWC and then retire from BWC.
BWC’s core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC’s seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval.
What You’ll Be Doing
- Under immediate supervision, utilizes claims adjudicating system to monitor claims work list & manage caseload of applications for self-insured claims.
- Reviews incoming claims documents to determine required action.
- Processes applications e.g., mails applications received to employers &/or reps, reviews applications & Workers’ Compensation Claims Management System to ensure timely filing & that there are no outstanding issues to prevent application from being processed.
- Responds appropriately to customer inquiries (e.g., general claims inquiries) in person, via phone, fax &/or e-mail (e.g., employers, IWs, legislators, providers) regarding SI claims processing.
- Reviews IC hearing decisions & updates Claims Management System by typing in new information, documents in Claims Notes actions & issues as appropriate.
- Performs other related duties as assigned (e.g., generates reports as requested by supervisor &/or service office manager [e.g., weekly reports, status reports, trend-line reports], provides work direction & moderate training for newly hired claims assistants as assigned, accepts payments for copies &/or updating payment transaction tracker).
2 courses or 6 months experience in English composition or grammar AND 2 courses or 6 months experience in accounting, bookkeeping or general math AND 2 courses or 6 months experience in communication or public speaking or 6 months experience in a position involving receiving & responding to public inquiries or complaints or involving contact with injured workers, employers, legislators, providers or their representatives & public AND successful completion of one typing course or demonstrate ability to type 35 words per minute.
- Or equivalent of Minimum Class Qualifications For Employment noted above. Note: Classification may require use of proficiency demonstration to determine minimum class qualifications for employment.
Major Worker Characteristics
Knowledge of: BWC & IC policies & standard operating procedures*; ORC rules & regulations*; applicable state & federal regulations governing documents processed, reviewed &/or prepared*; public relations; BWC claims documents & forms*; SI*; IC*; CCT*; BWC claims-related terminology*.
Skill in: operation of PC to efficiently log & enter data; claims adjudicating systems; use of general office equipment (e.g. telephone, copier/fax machine).
Ability to: solve practical, everyday problems, gather, collage & classify information about practical, everyday problems, gather, collate & classify information about data people or things; handle routine inquiries from & contacts with injured workers, employers, legislators.
(*) developed after employment.
**Position requires travel; therefore, persons occupying this position must be able to provide own transportation &/or legally operate a state-owned vehicle.**
THIS CLASSIFICATION MAY REQUIRE THE USE OF PROFICIENCY DEMONSTRATION TO DETERMINE MINIMUM QUALIFICATIONS.
Organization
Workers' Compensation
Agency Contact Name and Information
Mia Truss-Davis, mia.t.1@bwc.state.oh.us
Unposting Date
Dec 18, 2025, 10:59:00 PM
Work Location
Youngstown Service Office 242
Primary Location
United States of America-OHIO-Mahoning County-Youngstown
Compensation
$22.96/Hr.
Schedule
Full-time
Work Hours
8:00am to 5:00pm
Classified Indicator
Classified
Union
OCSEA
Primary Job Skill
Claims Examination
Technical Skills
Basic Documentation, Claims Examination, Customer Service, Insurance
Professional Skills
Attention to Detail, Time Management, Verbal Communication, Written Communication
Agency Overview
A Little About Us:
With roughly 1,500 employees in seven offices across Ohio, BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers.
For Ohio employers, we provide insurance policies to cover workplace injuries and safety and wellness services to prevent injuries.
Our Culture
BWC is a dynamic organization that offers career opportunities across many different disciplines.BWC strives to maintain an inclusive workplace.We begin by being an equal opportunity employer.Employees can participate in and lead employee work groups, participate in on-line forums and learn about how different perspectives can improve leadership skills.
Our Vision
To transform BWC into an agile organization driven by customer success.
Our Mission
To deliver consistently excellent experiences for each BWC customer every day.
Our Core Values
One Agency, Personal Connection, Innovative Leadership, Relentless Excellence.
Salary : $23