Cambridge - Customer Service Assistant 1 - PN: 20069402 & 20068885

BWC’s core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC’s seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval.

What Our Employees Have To Say

BWC conducts an internal engagement survey on an annual basis. Some comments from our employees include:

• BWC has been a great place to work as it has provided opportunities for growth that were lacking in my previous place of work.
• I have worked at several state agencies and BWC is the best place to work.
• Best place to work in the state and with a sense of family and support.
• I love the work culture, helpfulness, and acceptance I've been embraced with at BWC.
• I continue to be impressed with the career longevity of our employees, their level of dedication to service, pride in their work, and vast experience. It really speaks to our mission and why people join BWC and then retire from BWC.
  
  

If you are interested in helping BWC grow, please click this link to read more, and then come back to this job posting to submit your application!

What You’ll Be Doing

• Schedule Independent Medical Examinations (IME) with physicians on the BWC Disability Evaluators Panel, ensuring evaluations for Extent of Disability (EOD) and 90-Day exams are scheduled efficiently
• Coordinate with doctors on the BWC Disability Evaluators Panel to schedule Independent Medical Examinations (IME), including assessments for Maximum Medical Improvement (MMI), 90-day exams, and additional allowances
• Schedule C-92 exams for Percentage of Permanent Partial Disability (%PPD) awards, increases, and newly allowed conditions
• Index and rename documents received via fax before electronically filing them into injured workers’ claims
• Provide customer service via phone and in person, responding to general inquiries from injured workers, attorneys, and employers
• Receive, sort, and distribute incoming mail and deliveries
  
  

3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.

• Or equivalent of Minimum Qualifications for Employment noted above. Note: in the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431.
  
  

Job Skills: Customer Service

Major Worker Characteristics

Knowledge of: BWC & Industrial Commission (IC) policies & standard operating procedures*; applicable state & federal regulations governing documents processed, reviewed &/or prepared*; public relations; BWC claims documents & forms*; SI*; IC*; CCT*; BWC claims-related terminology*; scanning & imaging*; TPAs*; MCOs*; Document Renaming Policy*.

Skill in: operation of PC to efficiently log & enter data; CMS*; use of general office equipment (e.g. telephone, fax machine), OnBase*.

Ability to: solve practical, everyday problems, gather, collate & classify information about data people or things; handle routine inquiries from & contacts with injured workers, employers, legislators; add, subtract, multiply, & divide whole numbers, fractions, percentages, & decimals; deal with problems involving several variables within familiar context; read, copy, & record figures; read short sentences with concrete vocabulary; copy records precisely without error; gather, collate, & classify information about claim files; move fingers easily to perform manual functions repeatedly; assess questions & provide appropriate info or referral; cooperate with co-workers on group projects

(*) developed after employment.

Organization

Workers' Compensation

Agency Contact Name and Information

Mia Truss-Davis HCM Sr. Analyst: Mia.T.1@bwc.ohio.gov

Unposting Date

Dec 2, 2025, 11:59:00 PM

Work Location

Cambridge Service Office

Primary Location

United States of America-OHIO-Guernsey County-Cambridge

Compensation

$21.93 - $25.77

Schedule

Full-time

Work Hours

40

Classified Indicator

Classified

Union

OCSEA

Primary Job Skill

Customer Service

Technical Skills

Customer Service

Professional Skills

Building Trust, Cultural Awareness, Ethics and Values, Teamwork, Written Communication

Agency Overview

A Little About Us:

With roughly 1,500 employees in seven offices across Ohio, BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers.

For Ohio employers, we provide insurance policies to cover workplace injuries and safety and wellness services to prevent injuries.

Our Culture

BWC is a dynamic organization that offers career opportunities across many different disciplines. BWC strives to maintain an inclusive workplace. We begin by being an equal opportunity employer. Employees can participate in and lead employee work groups, participate in on-line forums and learn about how different perspectives can improve leadership skills.

Our Vision

To transform BWC into an agile organization driven by customer success.

Our Mission

To deliver consistently excellent experiences for each BWC customer every day.

Our Core Values

One Agency, Personal Connection, Innovative Leadership, Relentless Excellence.