Grid Experience Manager

About OH.io

OH.io is transforming Columbus into America's startup technology capital — the global hub where capital, talent, and opportunity converge. Backed by Ratmir Timashev and powered by an AI-driven Go-To-Market Accelerator, we ignite B2B SaaS founders with GTM acceleration to build global companies from Columbus. With capital ready to deploy, a deep bench of talent, and the gravitational pull of Fortune 500 anchors, OH.io is making Columbus not just competitive—but indispensable. Through our GTM Acceleration Pods, we deliver specialized teams that drive growth and support every portfolio resident. As part of this mission, we are building a local GTM Hub office in Columbus to serve as the center of activity and collaboration.

Role Summary

The Grid Experience Manager is the operational heartbeat of The Grid, the physical home

of OH.io and the gathering place for 30 AI companies, founders, operators, students,

partners, investors, and members of Columbus's emerging innovation movement.

This role ensures that The Grid runs flawlessly day-to-day, delivering a consistent, world-

class experience that matches the ambition of the OH.io ecosystem. From the moment

someone walks in the door, the Grid Experience Manager is responsible for the feeling

they get … the energy, the environment, the execution, and the delight.

If you love orchestrating high-end, high-touch environments and shaping experiences

that leave a lasting impression, this role is the center of gravity for that.

This is an in-person role in Columbus, OH.

Key Responsibilities

• Daily Space Operations
• Oversee all front-of-house and back-of-house operations
• Ensure the space opens, runs, and closes smoothly every day
• Manage cleanliness, readiness, supplies, hospitality elements, and the overall vibe
• Troubleshoot issues quickly — everything from tech setup to building needs
• Member and Guest Experience
• Be the primary point of contact for portfolio company members, founders, partners, and guests
• Welcome and orient visitors to The Grid
• Maintain a culture of warmth, professionalism, and high-touch hospitality
• Ensure every interaction feels intentional, supportive, and aligned with our brand
• Operational Rhythm of The Grid
• Build the daily, weekly, and monthly cadence of how The Grid operates
• Develop simple systems for space management, traffic flow, room bookings, supplies, vendor coordination, etc
• Maintain operational checklists, standards, and experience playbooks
• Support for Events & Programming
• Assist with the logistics of events hosted at The Grid — founder dinners, forums, workshops, mixers, summits
• Coordinate space setup, materials, A/V needs, catering, and flow of the event
• Partner with Eric and the Experience team to execute world-class programming
• Member Success & Community Touchpoints
• Help maintain communication with members and ensure their needs are being met
• Gather feedback and surface opportunities to improve the environment
• Help onboard new members or visiting founders and ensure they feel welcomed and connected
  

Qualifications

• You have experience with both facilities management, office management, ideally in a startup environment
• You're a hospitality-first operator: You think in terms of service, ambiance, and emotional impact. You understand how space can make people feel. You take pride in creating an environment people want to return to
• You're a calm, efficient problem solver: You don't get rattled. You anticipate needs before they surface. You fix issues quickly, quietly, and with a high level of ownership
• You're an experience designer at heart: You notice details — lighting, flow, energy, sound, setup, timing — and you know small things matter. You want the environment to feel intentional
• You're a systems builder: You create simple, elegant operational systems that keep a complex space running smoothly. You appreciate clarity, repeatability, and organization.
• You're collaborative, warm and human: You represent the spirit of OH.io — approachable, empathetic, and energized by helping others do their best work.