Customer Service and Planning Administrator

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Description

Discover Your Next Big Opportunity: See Why Quality Vision International Is the Place to Be!

Location: Rochester, NY , On-SIte

Schedule: Monday - Friday, 8:00am-5:00pm

Compensation: $19.00 - $24.00 based on experience

• Customer Order Processing for orders due for shipping.
• Follow up on past due orders, orders not shipped, and missing parts.
• Manage assigned Planner code to execute parts orders, Job orders, lead time requests and follow up.
• Prioritize machine-down expedite requirements.
• Packaging of Depot Orders for International Shipment
• Answering/Distributing Incoming Phone Calls – Providing Friendly Customer Service.
• QVS Asset Management
• Coordinate Inbound and Outbound shipments of assets.
• Keep Database updated with asset locations, calibration cycle and inventory.
• Support customer service team as a backup with order entry and ticket processing.
• Comply with QVI warehouse/ stockroom policies and procedures, with attention to assuring compliance to transactional requirements and inventory accuracy expectations.
• Develop and maintain documented work instructions related to this job function.
• Backup for other QVS administration functions as required.
  
  

Requirements

• Business systems aptitude (ERP system, Doc. Mgmt. Sys., MS-Excel).
• Accuracy and Attention to details.
• Able to manage disruptions in daily workflow.
• Excellent Communication skills, both written and oral. Particularly skilled at building intercompany working relationships.
• High School Diploma or equivalent
• 2-3 Years Planning, Order Processing, or Customer Service experience
• Excellent phone skills
  
  

Physical And/or Environmental Requirements

• Physically able to safely lift and carry up to 50lbs. Role includes frequent walking, lifting, and use of the stairs (Regular elevator and Freight elevator available as needed)
  
  

Contract Employee Benefits

While on contract, employees are eligible for:

• Competitive hourly pay
• NYS Paid Sick Time
• Access to on-site amenities (e.g., EV charging stations)
  
  

Potential Benefits Upon Conversion To Permanent Employment

If hired as a permanent employee after the contract period, you would become eligible for:

Paid Time Off

• 10 paid holidays annually
• Over 3 weeks of PTO (vacation/sick/personal), with increases after 5 and 10 years
  
  

Paid Benefits

• Robust health benefit offerings with QVI paying over 97%-100% of the premium on our most affordable HDHP, and single coverage now FREE for employees!
• Employer-Paid Short-Term and Long-Term Disability benefits
• Life insurance benefits paid by QVI
• Annual Retirement Profit Share of 5% of gross wages!
• Tuition reimbursement of up to $7,000 annually
• Annual scholarships for dependents of employees
• Referral bonuses of $1,500 when employees help us spread the word and hire great talent!
• Annual discretionary bonuses for employees not on a commission plan
  
  

Extras

• EAP and Wellness Benefits
• On-site electric vehicle charging stations - free for employee use!
• Verizon discounts & Identity Theft Protection Insurance
  
  

Salary Description

$19.00-$24.00 per hour, based on experience.