What are the responsibilities and job description for the General Manager position at OGGI Officina Gelato Gusto Italiano?
At OGGI Gelato, we believe exceptional hospitality is just as important as exceptional gelato. As General Manager, you’ll be responsible for creating a welcoming, polished, and memorable guest experience while leading the daily operations of our store. You’ll oversee the team, uphold OGGI’s high standards, and ensure every guest leaves feeling they experienced something special—not just dessert.
This role combines leadership, operations, and hospitality. You’ll coach and develop the team, maintain operational excellence, manage inventory and scheduling, ensure food safety and cleanliness, and drive sales through outstanding customer service. You’ll also work closely with ownership to continuously improve performance, implement new initiatives, and help grow the OGGI brand.
The ideal candidate is an energetic leader who thrives in a fast-paced environment, takes pride in attention to detail, and understands that every interaction shapes the guest experience. If you’re passionate about building great teams, delivering premium hospitality, and creating moments people remember, we’d love to have you lead OGGI Gelato.