What are the responsibilities and job description for the Automotive Service Advisor position at Ogden Automotive?
Come join a rapidly expanding company in Middle Ga!
We are hiring an EXPERIENCED Automotive Service Advisor at Ogden Automotive.
We are looking for someone who wants to grow with us as a company. At Ogden Automotive we aren't just a business - we are family. We run a CUSTOMER FIRST based company and we are changing the way our industry looks at automotive repair centers and that starts with our employees!
Our new team member will be the face our customer's see when they walk in the door. They will be the direct line of communication between the shop technicians and our customers so a basic understanding of automotive repair/service is required. The new team member will solely be responsible for sourcing parts needed, creating repair estimates and relaying information to the customers. Our new team member will be able to work independently, have STRONG communication skills, be able to multitask all while keeping a calm approachable attitude.
Service Writer Qualifications
- A high school diploma or equivalent
- Experience in sales and/or customer service - MINIMUM 1 YR REQUIRED IN AUTOMOTIVE REPAIR/SERVICE
- Computer literacy and an understanding of industry software
- Basic understanding of accounting and electronic payments systems
- People skills including conflict resolution, problem-solving, and listening
Service Writer Responsibilities
- Meeting with customers to discuss their needs
- Creating price estimates and time needed for repairs
- Requesting parts needed
- Scheduling service to specific jobs
- Communicating the needs of customers to your service technicians
- Entering Work Order details into your dealership’s management system
- Communicating information regarding parts, Work Orders, costs, warranties, time, etc.
- Communicating Work Order statuses to customers and relaying any additional work needed and associated costs
- Tracking repairs and problem causes
- Tracking and processing customer warranties and insurance
Job Type: Full-time
Pay: $49,000.00 - $88,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $49,000 - $88,000