What are the responsibilities and job description for the Desktop System Administrator position at OG?
Outlook Group is currently looking for a Desktop System Administrator to join our IT team. Outlook Group is an innovative manufacturer of labels, folding cartons, flexible packaging and contract packaging in Neenah, WI. We deliver time to our customers with consistent, high quality packaging products and services that make it easy to do business with us and give our customers time back in their day.
**This position will be located onsite at our facility in Neenah, WI**
Responsibilities:
- Manage the acquisition, setup, deployment and support for desktop and work center hardware (computers, laptops, printers) for all employees.
- Consult with users to determine hardware and software functional specifications.
- Coordinate, purchase and install desktop software (operating systems, Microsoft Office, custom applications and business support software).
- Maintain system inventory of desktop hardware assets.
- Provide help desk support in the following areas: desktop hardware, software, basic network connectivity and phones (including user orientation and training as needed).
- Troubleshoot and resolve problems with existing technology solutions in a timely fashion.
- Collaborate with business personnel and information technology team members.
- Maintain Active Directory, Exchange and Microsoft 365.
- Leverage Endpoint Central to keep servers and workstations current with critical monthly system patches/updates.
- Monitor system performance and availability using available tools to ensure best uptime availability.
- Manage vendor relations, working together on hardware and software purchases and issues that affect systems and/or availability.
- Partner with network administrator to maintain a secure network (antivirus, phishing tests, cybersecurity training, user awareness).
- Leverage, maintain and author technical documentation.
Additional responsibilities may include:
- Partner with network administrator to service and maintain network, storage and system backups.
- Provide support for Outlook Group software (custom applications, SharePoint, ERP).
- Conduct research into current and emerging technologies to solve business needs.
Qualifications:
- Bachelor’s or associate's degree (in related field) preferred
- Minimum 3 years desktop support experience (ideally in manufacturing)
- Experience with Windows desktop and server software
- Experience with Exchange Hybrid, Active Directory, Microsoft 365 and VMWare
- Experience providing user support for Microsoft Office 365 Apps and other software products
- Ability to independently perform installation, configuration and system maintenance
- Driven to proactively problem solve windows desktop hardware and software issues
- Service oriented and effectively communicates with internal business customers
What we offer you:
- Medical, Dental, Vision, Life and Disability Insurance
- 401K with company match
- PTO
- Education reimbursement
- Career development
If this sounds like the opportunity you’ve been looking for, apply today!