Settlements Officer, Toronto

Hi. Nice to meet you. OFX grew from the idea that there had to be a better, fairer way to move money around the world. That was 20 years ago, and we’re still driven by the same mission today. We believe real help from real people counts, and that’s why we offer our clients the best of both worlds –an easy-to-use digital platform, combined with 24/7 phone access to our Currency Experts (we call them OFXperts). Foreign exchange is in our DNA. We help clients navigate the complexity of FX, making it simple and easy to understand.

OFX’s North American Region is a focus for growth, building on the base of North American customers that already use OFX to move money securely and easily.

This is an exciting opportunity for an individual with a keen interest in the financial markets. This role is the support link between the front office dealing teams and the operations teams. You will be a liaison point for client queries and will be dealing with high volumes of inbound and outbound calls.

We are looking for a Settlements Officer to join our team in Toronto to facilitate the day to day processing and investigation of client inward and outward funds in accordance with company policy and dealer requirements.

This role will be responsible for the day to day enquiries from our client services teams in relation to operational issues, which would include the receipt and settlement of client transactions or client identification requirements, as well as, investigation of payment instructions or location of funds.

What you do

• Daily completion of designated statements in accordance with our 24 hour model
• Intraday inward funds reconciliation
• Clarification of client / front office instructions
• Inputting client beneficiary instructions
• Outward payment processing
• Payment Investigations
• Client and bank liaison as needed for investigation of payment instructions or location of funds

• Respond to day to day inquiries from locally based dealers in relation to operational issues
• Monitoring of internal and client email mailboxes and responding in a timely manner
• Assist with ad-hoc projects and IT change requests

What you bring

• Processing skills – Strong attention to detail, high work rate and low error count;
• Work ethic – Enthusiastic, motivated and proactive approach to work;
• Interpersonal skills – Personable, approachable, positive and relationship building abilities;
• Workflow management – Ability to multi-task, prioritise and manage deadlines;
• Experience – 1 year minimum experience in an office based environment preferred;
• Computer skills – Intermediate level skills with Microsoft Excel and Word;
• FX Experience – An understanding of foreign exchange markets, foreign exchange terms and pricing calculations preferred;
• Variable working hours may be needed in line with business requirements

What it's like working at OFX:

We’re OFXers because we want to make a difference. We see challenges as opportunities and we’re not afraid to roll up our sleeves to get stuff done. We’re committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

We operate as one team, cross-functionally and globally to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.

Global markets move fast and so do we. We work across borders and time zones, which helps make the world feel a little smaller. From San Francisco, Toronto to London, Dublin, Sydney, Auckland, Hong Kong & Singapore, there’s always a colleague to help.