What are the responsibilities and job description for the Help Desk Technician (temporary position) position at Offset Strategic Services, LLC?
OSS is a Service Disabled Veteran Owned Small Business headquartered in Huntsville, AL. We are focused on “Making a Difference” in the lives of our Department of Defense Customers, Communities and Employees. Our greatest strength is our people. We expect competence and character, and look for uniquely skilled and passionate individuals bound by a collective vision to bring their best to our mission. OSS believes in taking great care of our employees, evidenced by our exemplary benefits package: OSS covers 75% of the monthly insurance cost towards employee Health Insurance, we offer multiple Principal product options, and we have a fantastic 401k plan match with eligibility starting 1st month of employment. If you are interested in an opportunity to join a great mission, supporting awesome customers with a growing company, please reach out to us to learn more!
OSS has an immediate opening for a Temporary Entry Level Help Desk Technician to provide services to the CIO for a valued US Army customer on Redstone Arsenal in Huntsville, AL. Our CIO customer provides IT support to over 2800 external/internal users. This position is a traditional 100% in-office position and is located on Redstone Arsenal. Note - Current SECRET Clearance required. Must be local candidate as position in on-site at Redstone and candidate must be immediately available.
DUTIES:
- End-user support, ticket response, resolution, and escalation for apps/SP.
- Respond to inquiries from computer users and assist in resolving IT problems.
- Diagnose computer hardware and software issues.
- Respond to telephone calls and utilize the automated service desk to assist customers with computer/software problems.
- Diagnose the nature of the problem and walk the customer through the problem-solving steps.
- Provide technical guidance in the utilization of computer hardware and software, including installation, operation, and troubleshooting.
- Be proficient in the software and hardware used by the government.
- Be able to readily provide guidance and resolve issues.
- Provide technical assistance support services, including receiving, logging, routing, resolving trouble calls, and follow-up reporting.
- Operate and provide technical assistance on computer equipment, including desktops, laptops, portable computers, high-speed printers, scanners, plotters, printers, and other specialized computer equipment.
- Provide reporting that includes metrics, such as number of calls, types of calls, resolution times, trend analysis, and other data that will assist the government in managing the Service Desk and assisting customers.
Required:
- DoD Secret Clearance - Ability to obtain
- High School Diploma or equivalent
Preferred:
- Bachelor's Degree
- A Certification - must obtain A Certification within 6 months of starting
- Information Assurance Tech 2
- Security
- CompTIA A Certification
- Help Desk Experience
Offset Strategic Services, Inc. is an Equal Opportunity Employer. We are committed to maintaining a workplace free from discrimination and harassment of any kind. All qualified applicants will receive consideration for employment based on merit and qualifications, without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local laws.
This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, and compensation. We prioritize fair treatment, respect, and equal access to opportunities for all employees and applicants.
If you require a reasonable accommodation during the application or hiring process, please contact us through the links provided on our website.
Experience
Required- A Certification Preferred - Must obtain an A Cert within six months of starting.
- Good communicator, professional, strong multi-tasker
- 1 - 2 years: Help Desk Experience
Education
Preferred- Bachelors or better
Licenses & Certifications
Required- Secret Clearance
- Info Assur Tech 2
- Security
- CompTIA A Cert
Behaviors
Required- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Team Player: Works well as a member of a group
Motivations
Required- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.