Operations Support Coorindator

Description

Position Summary

The Operations Support Coordinator plays a critical role in supporting Operations by assisting with new orders and contract entry, managing equipment orders, , maintaining accurate pricing and customer data, providing customer support with initial onboarding and follow-up to ensure customers understand our processes, and ensuring timely processing of sales. This role requires strong analytical skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Support Operations by assisting with new orders and contract entry; process equipment orders accurately and efficiently entered
• Maintain and update vendor pricing, ensuring accuracy across systems and documentation
• Maintain and update the customer database, ensuring data integrity and completeness
• Provide customer support with initial customer onboarding and proactive follow-up to ensure customers are aware of and understand our processes (ordering, documentation, timelines, and points of contact)
• Support operational workflows and identify opportunities for process improvement
  
  

Requirements

Qualifications

• Strong analytical and problem-solving skills
• Ability to manage multiple tasks and prioritize effectively in a deadline-driven environment
• High level of accuracy and attention to detail
• Proficient in Microsoft Excel (including data management, formulas, and reporting)
• Excellent communication and organizational skills
• Experience in operations, order processing, and administrative support preferred
  
  

Key Competencies

• Multitasking and time management
• Attention to detail and accuracy
• Cross-functional communication
• Process-oriented thinking
• Customer and vendor coordination