What are the responsibilities and job description for the Operations Support Coorindator position at Offix?
Description
Position Summary
The Operations Support Coordinator plays a critical role in supporting Operations by assisting with new orders and contract entry, managing equipment orders, , maintaining accurate pricing and customer data, providing customer support with initial onboarding and follow-up to ensure customers understand our processes, and ensuring timely processing of sales. This role requires strong analytical skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
Qualifications
Position Summary
The Operations Support Coordinator plays a critical role in supporting Operations by assisting with new orders and contract entry, managing equipment orders, , maintaining accurate pricing and customer data, providing customer support with initial onboarding and follow-up to ensure customers understand our processes, and ensuring timely processing of sales. This role requires strong analytical skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
- Support Operations by assisting with new orders and contract entry; process equipment orders accurately and efficiently entered
- Maintain and update vendor pricing, ensuring accuracy across systems and documentation
- Maintain and update the customer database, ensuring data integrity and completeness
- Provide customer support with initial customer onboarding and proactive follow-up to ensure customers are aware of and understand our processes (ordering, documentation, timelines, and points of contact)
- Support operational workflows and identify opportunities for process improvement
Qualifications
- Strong analytical and problem-solving skills
- Ability to manage multiple tasks and prioritize effectively in a deadline-driven environment
- High level of accuracy and attention to detail
- Proficient in Microsoft Excel (including data management, formulas, and reporting)
- Excellent communication and organizational skills
- Experience in operations, order processing, and administrative support preferred
- Multitasking and time management
- Attention to detail and accuracy
- Cross-functional communication
- Process-oriented thinking
- Customer and vendor coordination