What are the responsibilities and job description for the Setup/Delivery Technician position at Offix LC?
Description
Offix is a world-class company that specializes in creating exceptional customer experiences by providing the finest quality products, solutions and service to our clients. We are currently hiring for a Set-Up/Delivery technician in Metropolitan Area. This is a full-time position. We provide office technology solutions through-out the DMV metro area and need someone to help our delivery and installation team.
Responsibilities:
- Set-up, deliver and install office equipment for customers.
- Schedule installation and verify requirements.
- Assist with refurbishing equipment as needed.
- Read and interpret specification and schematics to determine machine settings, adjustments, installation and assembly.
- Diagnose office equipment issues using a variety of testing devices and background knowledge.
- Must be able to communicate with operators to determine problems prior to call or onsite visit.
- Write thorough and legible service reports.
- Troubleshoot repair job ensuring equipment has effectively been repaired.
- Accurately document all information.
- Understand Offix’s service procedures, company policies and protocol with an excellent ability to follow through.
- Perform other duties as assigned.
Requirements
Qualifications:
- High School diploma – Vo Tech Graduate/Tech School Diploma or equivalent is a plus.
- Valid driver’s license with a clean driving record.
- Must pass a DOT physical (company paid)
- Maintain a business-like appearance at all times.
- Strong customer service skills.
- Strong relationship management skills with customers and personnel within the organization required.
- Strong organizational and troubleshooting skills.
- Must have strong ethics and work as an effective, collaborative team member.
- Ability to work under stress/pressure to meet deadlines and financial objectives.