What are the responsibilities and job description for the Asst-Office Operations - Full Time - Novi position at Office Operations - Full Time - Novi - Henry Ford Health - Careers Careers?
GENERAL SUMMARY
Provides customer service, administrative, and clerical support to patients and customers in a medical office setting. Responsible for patient registration, appointment scheduling, insurance verification, medical record requests, payment collection, and general office support to ensure efficient daily operations and a positive patient experience.
KEY RESPONSIBILITIES
- Greets patients and visitors and provides excellent customer service.
- Checks patients in and out and obtains required documentation.
- Verifies and updates patient demographic and insurance information.
- Obtains and verifies insurance authorizations and precertifications.
- Schedules and confirms patient appointments.
- Processes medical record release requests.
- Enters, reviews, and submits daily charges for patient procedures and services.
- Collects copayments and other patient payments.
- Reconciles daily reports and deposits for accuracy.
- Provides general administrative and clerical support to the assigned area.
- Performs other duties as assigned.
EDUCATION AND EXPERIENCE REQUIRED
- High School Diploma or equivalent OR one (1) year of applicable cumulative job-specific experience required.
- Required professional licensure or certification may be considered in lieu of education or experience, when applicable.
- Previous healthcare or customer service experience preferred.
SCHEDULE & LOCATION
- Monday–Friday; no weekends or holidays.
- Rotating start times based on patient volumes: 7:30 a.m., 7:45 a.m., 8:00 a.m., 8:15 a.m., or 8:30 a.m.
- Primary locations: Farmington Hills and Novi.
- Occasional travel to Dearborn may be required.
- Schedule and work location may vary based on patient volumes and operational needs.
Additional Information