What are the responsibilities and job description for the Director of Network Operations position at Office of the New York City Comptroller?
All applicants must be current City of New York employees serving in a permanent Civil Service title of either Computer Systems Manager or Computer Operations Manager, or be reachable on the current civil service list for Computer Systems Manager title. To be considered for this position, PLEASE CLEARLY INDICATE YOUR CURRENT PERMANENT CIVIL SERVICE TITLE and/or your score/list number on your resume and cover letter.
The New York City Comptroller’s Office works to promote the financial health, integrity, and effectiveness of New York City government, in order to strengthen trust, secure a thriving future for all New Yorkers, and build a more just, equitable, and resilient city. Led by an independently elected citywide official, the comptroller’s office provides checks and balances needed to hold City government accountable for budgeting wisely, investing responsibly, operating efficiently, acting fairly, living up to its obligations and promises, and paying attention to the long-term challenges we face together. The Office of the Comptroller’s Bureau of Information Systems provides a full range of technology support services for key business functions and Charter mandated responsibilities of the Comptroller’s Office. These services include technology strategic planning, web site development, graphic design, disaster recovery, systems development, network administration, audio/visual services, business process re-engineering, change management, program management, security administration, service desk,
computer operations, telecommunications, and document management.
The position will oversee and manage the day-to-day functions of the organization's network infrastructure. Reports directly to the Chief Information Security Officer (CISO). This technical role is
Responsibilities
responsible for the overall network operations including, data centers operations, servers, storage, backup environment, patching systems, network switches, firewalls, load balancers, WAN, SDA LAN, and remote access environment. In addition, manage vendors external business partners relationships and projects. Tasks include, but are not limited to the following:
COMPUTER SYSTEMS MANAGER - 10050
Minimum Qualifications
Preferred Skills
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
The New York City Comptroller’s Office works to promote the financial health, integrity, and effectiveness of New York City government, in order to strengthen trust, secure a thriving future for all New Yorkers, and build a more just, equitable, and resilient city. Led by an independently elected citywide official, the comptroller’s office provides checks and balances needed to hold City government accountable for budgeting wisely, investing responsibly, operating efficiently, acting fairly, living up to its obligations and promises, and paying attention to the long-term challenges we face together. The Office of the Comptroller’s Bureau of Information Systems provides a full range of technology support services for key business functions and Charter mandated responsibilities of the Comptroller’s Office. These services include technology strategic planning, web site development, graphic design, disaster recovery, systems development, network administration, audio/visual services, business process re-engineering, change management, program management, security administration, service desk,
computer operations, telecommunications, and document management.
The position will oversee and manage the day-to-day functions of the organization's network infrastructure. Reports directly to the Chief Information Security Officer (CISO). This technical role is
Responsibilities
responsible for the overall network operations including, data centers operations, servers, storage, backup environment, patching systems, network switches, firewalls, load balancers, WAN, SDA LAN, and remote access environment. In addition, manage vendors external business partners relationships and projects. Tasks include, but are not limited to the following:
- Team Management: Lead, guide, and mentor a highly technical team of network administrators each with leading subject matter expertise in their respective field. Promote team innovation and continuous professional growth.
- Security Management: Enforces and implements network security procedures and policies which includes intrusion detection systems, firewalls, and VPNs.
- Incident Management: Respond to network incidents while ensuring the Service Level Agreement (SLA's) identify a timely resolution of network and systems outages. Determine and execute recommendations for best practices.
- Collaboration: Collaborate with Application Development, Windows systems and accounts, Service Desk, bureau liaisons and stakeholders.
- Performs other related duties and responsibilities, as assigned.
COMPUTER SYSTEMS MANAGER - 10050
Minimum Qualifications
- A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or
- A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or
- A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or
- A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.
Preferred Skills
- Knowledge of virtual environment management, perimeter security, vulnerability patching systems, infrastructure hardware management, and Cloud solutions. - Ability to communicate effectively with technical and non-technical stakeholders.
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.