What are the responsibilities and job description for the Customer Service Representative position at Office of the Indiana Attorney General?
Company Description
The Office of the Indiana Attorney General is dedicated to safeguarding the rights, freedoms, and safety of the people in Indiana. Led by Attorney General Todd Rokita, the office serves as the state’s chief legal authority. It employs over 400 professionals across various divisions, all committed to serving the citizens of Indiana. Through their work, they strive to uphold justice and ensure the well-being of residents of the Hoosier state.
Role Description
This is a full-time hybrid role as a Customer Service Representative located in Greenwood, IN, with opportunities for partial remote work. The role involves responding to customer inquiries, providing exceptional support, ensuring customer satisfaction, and resolving concerns. Responsibilities include addressing customer needs, maintaining positive customer relationships, and assisting in improving the overall customer experience, both independently and as part of a team.
Qualifications
- Proficiency in Customer Service and Customer Support functions
- Skills in fostering Customer Satisfaction and enhancing the overall Customer Experience
- Strong communication and interpersonal skills
- Problem-solving abilities and a customer-first mindset
- Proficiency with standard office software and customer relationship management (CRM) systems
- Ability to efficiently manage tasks in both in-office and remote work environments
- Experience in public service or a similar field is a plus
- High school diploma or equivalent; additional education or certifications are an advantage