What are the responsibilities and job description for the Consumer Protection Support Staff & Data Processing Specialist position at Office of the Indiana Attorney General?
This position is responsible for data entry of detailed information/data submitted on consumer complaint forms to the Consumer Protection Division. This includes complaints for General Consumer, Medical Licensing, Professional Licensing/HPU and Identity Theft.
- Process online/mailed/faxed/emailed complaints in Salesforce.
- Review and sort complaints by section.
- Prioritize data entry.
- Perform initial quality control to determine if complaint is complete or needs more information.
- Create and maintain contact records in Salesforce.
- Maintain signature files in Salesforce for mediators, analysts and attorneys in Consumer Protection Division.
- Function as contact person for files referred to other agencies, business to business complaints and no jurisdiction complaints.
- Ensure that files referred to state agencies receive a response.
- Backup for processing support staff, CPD telephone representatives and OAG receptionist.
- Other duties as assigned.
- High School diploma or equivalent.
- Two years general office experience required.
- Good customer service skills required.
- Must be detail oriented.
- Basic computer skills and knowledge of Adobe, Excel and Word.
- Must be able to communicate effectively, both orally and in writing, with all levels of staff.
- Must be able to work closely with other processing staff.
- Must be able to work on own at times with little supervision.
Salary : $32,895 - $45,506