Supervisory Security Specialist

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Professional Responsibility, Security Operations DIrectorate, Security Management Division, Shield and Credentials Branch located in Glynco, GA.

This announcement will be open for five business days OR until the first 100 applications have been received, whichever happens first.

Qualifications:

Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Overseeing and managing a comprehensive law enforcement credentialing program, including issuance, renewal, and revocation, and inventory control/asset management of credentials and badges for a large federal workforce.
• Developing and implementing national-level credentialing policies and procedures, ensuring compliance with federal laws, CBP directives, and best practices.
• Supervising and training a geographically dispersed team of credentialing and administrative personnel, including performance management and staff development.
• Managing multi-million dollar budgets and contracts for badge and credential production, inventory control, and facility operations.
• Providing authoritative guidance, subject-matter, expertise, and briefings to senior DHS leadership, congressional staff, and interagency committees on credentialing and security issues.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:

• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 06/03/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers

Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:

• Working for the U.S. Government as a federal civilian or as a member of the military
• A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
• Participation in a study abroad program sponsored by a U.S. affiliated college or university
• Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Responsibilities:

The primary purpose of this position is to serve as a first line Supervisor of the Shield and Credentials Office, to oversee and manage CBP's law enforcement credentialing and shields, inventory control, database management, and budget execution, to provide leadership to their staff, and to ensure security and compliance with federal regulations and CBP standards.

This position starts at a salary of $125,776.00 (GS-14, Step 1) to $163,514.00 (GS-14, Step 10)

The Major Duties for this position are listed below but not limited to:

• Ensure the accurate tracking and management of all CBP badge and credential activities and maintaining inventory and supply chain management processes in Firearms, Armor, and Credentials Tracking System (FACTS).
• Accountable for overseeing program updates, including issuance, transfers, retirements, and destruction, and inventory control/asset management, across numerous badge and credential titles.
• Originating and implementing innovative credentialing and security methods, theories, and approaches, resolving major conflicts in policy and program objectives with national and interagency implications and these solutions are adopted as standards across DHS and other federal agencies.
• Providing leadership and supervision to a team of credentialing and administrative personnel, fostering a positive and productive work environment.

Salary : $125,776