What are the responsibilities and job description for the Assistant Supervisor IT Help Desk position at OFFICE OF LABOR RELATIONS?
Assistant Supervisor IT Help Desk
- OFFICE OF LABOR RELATIONS
Posted on
08/01/2026
- Full-time
Location
MANHATTAN
- Exam may be required
Department
Lan Unit
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Job Description
Job Description
- Assistant Supervisor for the agency’s IT Operations Department.
- Assist with managing helpdesk support.
- Manage ongoing projects and initiatives.
- Provide hardware and software support to OLR employees on-premises and working remotely.
- Install new workstations, laptops, printers, and VoIP phones.
- Install, configure, and maintain network switches, local Synology NAS, VMWare servers hosted in OTI.
- Perform troubleshooting analysis of network services, endpoint devices, and associated systems.
- Document IT-related issues and resolutions for future reference.
- Monitor system performance and implement performance tuning.
- Manage network user accounts, permissions, and Office 365 email accounts.
- Monitor network and security software on endpoint devices including CrowdStrike and McAfee.
- Monitor and support MDM for laptops, phones, iPads.
- Support various systems including door access security and video surveillance systems and teleconference systems.
- Monitor and apply security patches to OS and software applications.
- Collaborate with colleagues to identify and implement effective IT solutions.
- Contribute to a positive, team-oriented work environment.
IN ORDER TO BE CONSIDERED FOR THE POSITION CANDIDATES MUST BE A CURRENT CITY EMPLOYEE AND BE SERVING PERMANANTLY IN THE TITLE OF CERTIFIED IT ADMINISTRATOR (LAN/WAN) OR HAVE TAKEN THE MOST RECENT CERTIFIED IT ADMINISTRATOR (LAN/WAN) CIVIL SERVICE EXAM AND BE REACHABLE FOR APPOINTMENT FROM THE RECRUITING LIST.
CERTIFIED IT ADMINISTRATOR (LA - 13652
Minimum Qualifications
Professional/vendor certification(s) in local area network administration that is required for the position to be filled. In addition, all candidates must have the following:
1. A baccalaureate degree from an accredited college, and two years of satisfactory full-time (not classroom based) experience in local area network and/or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or
2. A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience of which at least 2 years must have been as described in "1" or
3. A satisfactory equivalent of education and/or experience equivalent to "1" or "2" above. Education may be substituted for experience on the basis that 30 undergraduate semester credits from an accredited college is equivalent to 6 months of experience. A master’s degree in computer science or a related field from an accredited college may be substitute for one year of experience. However, all candidates must have at least one year of satisfactory (not classroom based) full-time information technology experience as described in "1" above.
Note: In addition to meeting the minimum Qualification Requirements: Incumbents may be required to update existing and/or obtain additional professional industry-standard certification(s) for current and future technical environments(s) in which they may be assigned to work, as determined by the employing agency.
Preferred Skills
Preferred Qualifications Software: Active Directory, Entra ID, PS Scripting, Group Policies, DNS, Printing Server, ManageEngine Service Desk and Endpoint Central, McAfee, CrowdStrike, GRM Imaging system, Windows 2022 and higher, MS SQL 2019 and higher, IIS 8.5 and higher, VMware, Office 365 and Azure cloud. Hardware: Cisco Switches and Routers, Cisco VoIP, Xerox printers, Dell workstations, Dell, and Microsoft laptops Certifications: Any IT network, Microsoft, CISCO, Azure is a plus
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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Job ID
789208
Posted until
09/30/2026
Title code
13652
Civil service title
CERTIFIED IT ADMINISTRATOR (LA
Title classification
Competitive-1
Business title
Assistant Supervisor IT Help Desk
- Experience level: Experienced (non-manager)
Job level
02
Number of positions
1
Work location
22 Cortlandt Street
- Category: Technology, Data & Innovation
Assistant Supervisor IT Help Desk
Salary : $99,209 - $120,000