OIEC - Mail Clerk (Admin Assnt III) - Austin

Do you have a passion for public service and enjoy making a difference? Don’t miss out on this opportunity. The Office of Injured Employee Counsel (OIEC) is hiring! Apply now if you’re looking for a rewarding career in public service.

You’ll love the Benefits of Working at OIEC:

• 96 hours of accrued vacation a year

• 96 hours of accrued sick leave a year

• 20 holidays every year

• Career advancement opportunities

• Free parking

• Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%)

• Public Service Loan Forgiveness program

OIEC is the state agency that helps injured employees with their Texas workers’ compensation claims. The agency assists, educates, and advocates on their behalf. OIEC provides services in 20 offices across the state. Agency services include advocacy, customer service, and dispute assistance through OIEC’s Ombudsman Program.

Mail Clerk – Austin

The Mail Clerk performs routine administrative support work for the Office of Injured Employee Counsel. Work involves processing and distributing incoming mail; preparing and processing outgoing agency mail; and greeting and assisting agency customers. Reviewing and distributing incoming emails from the agency’s general email inbox to appropriate staff. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

This position must work Monday – Friday in the office from 8:00 am – 5:00 pm.

This position:

• Sorts, processes, and distributes mail, overnight/ground, inter-department, inter-agency mail, outgoing and incoming mail, faxes and the OIEC Inbox and records received by the agency

• Responsible for package tracking and delivery management systems, and automated shipping systems

• Prepares and processes outgoing agency mail and shipments

• Reviews and manages the agency’s general email inbox. Forwards and saves emails to appropriate field staff

• Answers the agency’s main line and transfers calls to the appropriate field staff

• Assists in monitoring and distributing incoming faxes

• Greets and assists internal and external customers and responds to routine inquiries

• Performs other duties as assigned

• 
  graduation from high school or equivalent

• eighteen months full-time work experience in a mail services environment or administrative or clerical support work

Additionally, preferences for this job are:

• workers’ compensation knowledge

• DRIS and TxComp experience (proprietary databases)

• two years processing mail

• bilingual in English and Spanish language skills (oral and written)

This position requires demonstrated knowledge of:

• Microsoft Word, Excel, Outlook, and SharePoint

This position requires demonstrated skill in:

• package tracking and delivery management systems

• using personal computers sufficient to enter and extract data from related systems and programs required to perform the job

• problem solving and critical thinking

• providing excellent customer service

• using correct grammar, punctuation, and spelling

• communicating effectively both verbally and in writing

This position requires the demonstrated ability to:

• maintain filing and record keeping systems

• maintain the confidentiality of sensitive information

• analyze and solve work-related problems and work independently on a variety of administrative work and technical assignments

• manage workload and priorities to meet necessary deadlines

• work both independently and as a team player

• continually display a positive attitude

• pay attention to detail

• stay organized

Candidate must reside in Texas or be able to relocate to Texas by the start date.

OIEC does not sponsor or assume sponsorship of an employment visa.

How to apply:

You may apply through CAPPS Career Center or Work in Texas (WIT).

Your submission should include complete:

• Employment history (month and year), including job title, name of employer, manager’s name and phone number

• Duties and responsibilities

• Education

• Certifications

• Licenses

• Supplemental questions*

If you are submitting your resume, please ensure the resume has the required information mentioned above.

We may reject submissions that do not include all the required information mentioned above.

• If applying through Work in Texas

Work in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, please go to CAPPS Career Center to register or log in and access your profile.

Criminal background checks will be conducted on all final candidates. An applicant who has been convicted of a criminal offense relevant to the position may be disqualified from employment.

Equal employment opportunity: OIEC does not discriminate based on race, color, national origin, sex, religion, age, or disability in employment or in the provision of services. Any request for reasonable accommodation needed during the application process should be directed to OIECHR@oiec.texas.gov.

Please note: Unless specifically and expressly stated otherwise, regular attendance is an essential function of every OIEC job.

Employment Preferences

Military employment preference

Senate Bill 1376, 88th Legislature, Regular Session, Section 657.002 requires State agencies to give military employment preference in employment and retention. Please see more details on our job page.

Documentation must be attached before military preference can be granted, and all personal and/or sensitive information (i.e. Social Security Number, DOB) must be redacted from any attached documents.

To receive a military employment preference for any position, the following documents are required to be submitted with your application, as applicable:

• Veteran: DD Form 214

• Surviving spouse of a veteran who has not remarried: Marriage Certificate and DD Form 1300 or appropriate documentation

• Orphan of a veteran killed while on active duty: Birth Certificate and DD Form 1300 or appropriate documentation

• Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty: Marriage Certificate and copy of spouse's active-duty military orders

• Spouse of a veteran with disability and is the primary income for household: Marriage Certificate, Veterans DD Form 214, and VA Benefits Summary Letter showing disability rating

For help translating your military work experience, including training courses on civilian job terminology, skill sets, and qualifications or requirements, click or copy this URL into your browser: www.texasskillstowork.com

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following: 15P, 42A, 56M, 68G, 420A, AZ, LS, LSS, MC, PS, RP, SN, YN, YNS, 741X, PERS, 0100, 0111, 3372, 3381, 6046, 0170, 4430, 3F5X1, 8A200

Additional Military Crosswalk information can be accessed by clicking or copying and pasting the following link into your browser:

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf

Former Foster Youth Preference

An individual who was under the permanent managing conservatorship of the Department of Family and Protective Services on the day preceding the individual’s 18th birthday is entitled to a preference in employment with a state agency over other applicants for the same position who do not have a greater qualification. The preference is valid for individuals aged 25 or younger. Tex. Gov’t Code, Section 672.002.

Pursuant to the Governor’s Executive Order GA-48, candidates having any connection or continuous connections to any governmental entity or political apparatus of a country listed in 15 C.F.R. §791.4 may be subject to a heightened security background check depending on other factors.