Office Assistant

The Office Assistant provides administrative and clerical support to the Planning & Zoning Department. This position serves as a primary point of contact for the public by answering all incoming phone calls, assists with basic zoning and land use inquiries, and supports departmental operations by maintaining records, processing applications, and ensuring efficient office workflow.

This job description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications. Duties may be adjusted or reassigned as needed to meet the needs of the department.

JOB RESPONSIBILITIES

• Provide front-line customer service by assisting the public, developers, and contractors with general zoning, permitting, and land use inquiries.
• Assists by receiving applications related to zoning, permits, variances, and other planning-related requests.
• Maintain and organize department records, including permits, site plans, zoning maps, and case files, ensuring accuracy and compliance with record retention requirements.
• Answer all incoming phone calls, respond to emails, and route inquiries to appropriate staff.
• Prepare daily deposits.
• Support staff with special projects, research, and administrative tasks as assigned.
• Friendly, professional and courteous manner with customers is essential.
• Must be able to maintain an organized and clean office/ receptionist space.
• Excellent organizational skills and the ability to multi-task in a fast-paced environment.
• Greet and assist customers at the front desk with directions, general information, or any other questions they may have. Maintain positive relationships with co-workers, managers, directors, clients, and stakeholders.

ADDITIONAL FUNCTIONS

• Performs other related duties as needed.

KNOWLEDGE, SKILLS and ABILITIES

• Basic knowledge of planning, zoning, or land use principles (preferred).
• Strong customer service and interpersonal skills.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Proficiency in Microsoft Office (Word, Excel, Outlook); experience with permitting software or GIS is a plus.
• Ability to handle multiple tasks, prioritize effectively, and maintain attention to detail.
• Ability to interpret and explain policies, procedures, and regulations to the public.
• Strong organizational skills and ability to maintain confidential information.

MINIMUM QUALIFICATIONS

• 1-3 years previous experience in an administrative, or clerical setting preferably in a local government or planning/economic development related setting or similar environment is preferred; or any combination of education and experience which provides the skills and abilities for this job.
• High School Diploma or GED.

ADA Requirements: Individuals applying for the posted position must be able to perform the essential functions of the position with or without reasonable accommodation.

Physical Requirements: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.

Work Environment: Essential functions are regularly performed without exposure to adverse environmental conditions.

Salary : $17 - $19