Supervisory Mission Support Specialist

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, San Diego Field Office, located in San Ysidro, California.

This announcement will be open for 5 business days OR until the first 100 applications have been received, whichever happens first.

Qualifications:

Experience: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Providing administrative services such as management analysis, personnel management, financial management, office services and systems support.
• Identifying ways to improve or enhance the efficiency and effectiveness of current services at the local level and provide representation for the office in dealings with vendors and organizations within the agency.
• Providing technical and administrative support and supervision and assisting in developing and carrying out plans regarding staffing and training.
• Analyzing current practices to ensure the efficiency and effective productivity of the administrative operations.
• Assisting in resolving problems involving interpretation of the law or unusual situations requiring interpretation and application of DHS policy.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:

• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 06/02/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers

Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:

• Working for the U.S. Government as a federal civilian or as a member of the military
• A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
• Participation in a study abroad program sponsored by a U.S. affiliated college or university
• Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Responsibilities:

This position will allow you to use your expertise in administration to provide assistance to CBP upper management in direct support of operational programs. Apply for this exciting opportunity to strengthen the Department's ability to perform homeland security functions by assisting with critical mission support functions.

This position starts at a salary of $102,246.00 (GS-12, Step 1) to $132,923.00 (GS-12, Step 10)

Major duties for this position include:

• Planning, directing, coordinating and supervising a staff charged with responsibility for providing and obtaining a full range of mission support services.
• Supervising a group of administrative employees who are responsible for assessing the productivity, effectiveness, and efficiency of program operations.
• Resolving problems involving interpretation of the law and of Department policy.
• Assigning and explaining work requirements to subordinate staff while establishing production standards and preparing performance work plans and appraisals.

Salary : $102,246