SUPERVISORY CUSTOMS ENTRY OFFICER (2ND LINE)

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Petroleum, Natural Gas & Minerals (PNGM) Center of Excellence and Expertise, located in Houston, TX.

Qualifications:

Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Applying expertise to resolve complex entry issues while ensuring strict adherence to established guidelines and judicial precedent
• Evaluating policies affecting entry processes, such as taking all necessary actions to achieve operational objectives as they pertain to improving the level of trade compliance efficiently and effectively, leveraging automation where applicable
• Sharing critical insights and best practices with peers, while fostering a culture of accountability and continuous improvement within the team;
• Interpreting and applying complex Federal laws, regulations, and documentation requirements governing the entry and examination of prohibited and restricted imports.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:

• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 05/07/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers

Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:

• Working for the U.S. Government as a federal civilian or as a member of the military
• A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
• Participation in a study abroad program sponsored by a U.S. affiliated college or university
• Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Responsibilities:

This position starts at a salary of $122,749.00 (GS-GS 13, Step 1) to $159,575.00 (GS-13, Step 10) with promotion potential to $159,575.00 (GS-13 Step 10).

Typical Duties Include:

• Providing expert technical advice to higher-level CBP officials on the entry process. Responding to and resolving technical and operational questions regarding the programs supervised. Coordinating with those involved in the program in other field locations and at the national Headquarters and Revenue Division levels, as requested.
• Coordinating national account related activities among other Centers and Ports of Entry to address uniformity issues. Ensuring open communication between Center and local Port Management. Providing expert advice regarding accounts and brokers to Centers, Ports of Entries and Headquarters. Evaluating policies affecting entry processes, taking all necessary actions to achieve operational objectives as they pertain to improving the level of trade compliance. Evaluating the outputs and outcomes of direct reports, and reviewing evaluations of front-line employees.
• Monitoring and evaluating the delivery of services to customers and the methods and techniques used to provide them. Developing and implementing plans to improve the delivery of services, individually and with other Entry Supervisors, and through process improvement teams. Recommending, adding and deleting services and upgrading facilities and equipment to improve services.
• Supervising, through subordinate supervisors, a medium to large sized staff, including remotely located employees, and performing a full range of supervisory functions. Stimulates, motivates, and instills a sense of participation among employees to achieve goals. Approves leave. Interviews candidates for direct reports and recommends appointment. Approves rewards for performance accomplishments, as well as promotions, within grade increases, etc. Hears and resolves complaints from employees, refers group grievances and more serious complaints to a higher level. Takes minor disciplinary actions, such as warnings and reprimands, and recommends actions in more serious cases.

Additional selections may be made beyond the total number of vacancies specified using this vacancy announcement. Further selections may also be made for additional organizational divisions and/or units within the duty location(s) listed above.

Salary : $122,749