Mission Support Assistant

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, located in Fort Lauderdale, Florida.

Qualifications:

Experience: You qualify for the GS-6 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Assisting with preparing informational materials for organizational communications.
• Providing general clerical support to an organization.
• Entering and updating various data and information into an electronic database and tracking system.
• Maintaining employee personnel files and records.

Experience: You qualify for the GS-7 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Preparing and disseminating informational materials for organizational communications.
• Preparing routine and adhoc data reports related to budget, finance, workforce management, procurement, logistics and/or property management.
• Assisting with timekeeping, attendance tracking, and routine workforce management tasks.
• Assisting with the preparation of purchase orders and supporting documentation for routine procurements.
• Assisting with onboarding and training activities for new employees.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:

• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 06/11/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers

Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:

• Working for the U.S. Government as a federal civilian or as a member of the military
• A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
• Participation in a study abroad program sponsored by a U.S. affiliated college or university
• Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible. View information about CTAP eligibilityon OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement. To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position.

Responsibilities:

This position is located in the Department of Homeland Security, Customs and Border Protection (CBP), Office of Field Operations. The purpose of the position is to provide substantive administrative support to the managers and staff of the assigned organization. The incumbent performs a variety of general clerical duties in support of various specialty areas within the organization.

This position starts at a salary of $48,361.00 (GS-6, Step 1) to $69,864.00 (GS-7, Step 10)

Major duties for the position include:

• Acting as a liaison between the organization and the CBP Hiring Center and Processing Center, assisting with onboarding, and preparing, following, and assisting with changes in protocols.
• Providing assistance to higher graded Missions Support Specialist with various workforce management procedures, entering personnel actions in appropriate automated systems, assuring they are appropriate and complete, and resolves discrepancies with the appropriate party.
• Assisting with monitoring performance management compliance, developing individual training plans as required, researching training opportunities to fit specific, needs and assisting in arranging in house training sessions.
• Maintaining the organization's personnel files and records, compiling various recurring ad hoc reports, and maintaining current vacancy and onboarding data and table of organization.
• Advising management of payroll changes and works to resolve payroll problems with the national payroll staff.

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position.Please visit this link to view special pay rate charts.

Salary : $48,361