Banking Operations Support Specialist (in-office) - Midvale, UT

Zions Bancorporation is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet ever-changing demands. Your ability to adapt, learn innovate and collaborate with a dynamic team helps us provide exceptional service to our customers and communities.

ETO is committed to helping our employees grow, develop and advance in their career. Our Workforce of the Future and UpSkilling initiatives allow you to network across the organization, volunteer in our community, and build your technical and soft skills. We believe that investing in your success and well-being is an investment in our customers and our business.

Together we are building a culture that values diversity, celebrates growth and creates a space of belonging for all our team members. Our people are what set us apart and make us great.

We are currently accepting applications for a Banking Operations Support Specialist to work in-office at our campus located in Midvale, UT at 7860 South Bingham Junction Boulevard, Midvale, UT 84047.

Responsibilities:

• Provide daily assistance via phone, email or chat, including diversified operational support to all bank employees throughout the enterprise.
• Perform customer and account maintenance as applicable.
• Provide approvals on various items when needed based on authority levels/policies.
• Provide operations guidance, coaching and advice to branches including assistance with policies and procedures, computer applications and general operations issues.
• Ensure compliance with bank and regulatory guidelines.
• Approve transactions and exceptions to established policies and procedures.
• Act as liaison between branches and other areas of the bank.
• Ensure established service level agreement requirements are met.
• Develop, write and communicate internal policies, procedures, forms and tools.
• Research, compile, analyze and report operational data, including business unit production and productivity statistics.
• Ensure new risks and risk occurrences are reported.

Qualifications: 

• Requires a High School diploma or equivalent and 1 years of branch banking, bank operations, processes, procedure and regulations or other directly related experience.
• A combination of education and experience may meet job requirements.
• Working knowledge of banking functions, operations, systems, products, services, processes and procedures.
• Ability to work with branch staff and other internal departments.
• Must have good customer service, research and communications skills, both verbal and written.
• Ability to meet deadlines.
• Good problem resolution and follow-up skills.
• Must be accurate.
• Working knowledge of computer software including spreadsheets, word processing, etc.

Benefits:

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products

Pay range (based on experience) : $18.00-$22.00

Salary : $5,250