What are the responsibilities and job description for the Service Technician position at Office Enterprises Inc?
Summary: Employees in this job are responsible for serving customers by installing and servicing equipment.
Essential Functions
- Serve existing accounts by analyzing work orders, planning daily travel schedule, investigating reported issues, conducting tests, and resolving problems.
- Establishes service by studying system requirements, ordering and gathering components and parts, completing installation, and performing tests.
- Maintains rapport with customers by examining reported issues, identifying solutions, suggesting improved methods and techniques, and recommending system improvements.
- Documents service and installation actions in detail by completing forms, reports, logs, and records.
- Maintains customer confidence by keeping service information confidential.
Knowledge/Skills/Abilities:
- Must have knowledge of electronics.
- Superb Customer Service Skills
- Analyzing Information
- Ability to diagnose and solve problems from non-technical descriptions provided by their customers.
- Ability to travel, occasionally requiring an overnight stay.
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Weston, WI 54476 (Required)
Ability to Relocate:
- Weston, WI 54476: Relocate before starting work (Required)
Willingness to travel:
- 25% (Preferred)
Work Location: In person
Salary : $19 - $23