Retail Delivery Manager

Overview

The Retail Delivery Manager is responsible for efficient delivery of all customer products and will directly lead the Retail Delivery Team. This position is responsible for compliance and training of Retail Delivery Associates and Retail Drivers as well as the ongoing monitoring and compliance of operational needs. This position will place a strong emphasis on customer service, communication and organization as well as the ability to direct the work of others utilizing available dashboards and systems. The Retail Delivery Manager should be familiar with route balancing as well as other system functions in AOPS, MS Word and MS Excel.

This position oversees all processes for the daily delivery of customer packages, including those under Retail and BSD, for the market and is responsible for managing the Retail Delivery Associates and Retail Drivers responsible for the execution of delivery processes. The goal of the team is to maintain high customer service levels at the lowest possible cost consistent with the service provided.

The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.

Primary Responsibilities:

• Schedule Retail Drivers to delivery routes daily, oversee daily outgoing shipments via third party carriers and incoming customer orders via Supply Chain and Dashboard metrics.
• Manage proper picking, packaging, invoicing and quality assurance of delivery orders in the area to include hazmat compliance.
• Recruit, hire and train all delivery personnel for market. Perform driver safety checks as needed, for follow up and or retraining. Input and deliver performance reviews of delivery personnel and drivers for the market
• Assist with route design, balancing and dispatch, including training and follow up of driver and vehicle safety as well as State and Federal Department of Transportation (DOT) compliance.
• Responsible for maintenance and organization of ZPOG storage and delivery operations area within the store.
• Responsible for completion, filing and retention of all required paperwork related to compliance and process execution.
• Allocates resources to ensure timely deliveries as defined by customer requirements and expectations. Keeps all vehicles maintained per policy and regulations.
• Assist with delivery operations as a route back-up driver, when necessary
• Communicate with BSD reps, Supply Chain, Third Party Carriers, Retail Management and Corporate Customer Service as needed.
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
  
  

Qualifications

• High school diploma or equivalent education preferred; coursework in Business, Management, or a related field preferred
• Minimum of 3 years’ experience in retail, service, or a related field
• At least 2 years of delivery experience preferred
• Supervisory or leadership experience preferred
• Knowledge of systems, tools, and/or processes in a delivery environment preferred
• Familiarity with computers and transportation systems, including Workforce Management Systems, preferred
• Valid driver’s license and clean driving record
• Department of Transportation (DOT) qualification
• Proficiency in English, with the ability to communicate clearly and professionally both verbally and in writing
  
  

Skills & Abilities

• Ability to represent the company professionally when making customer deliveries
• Demonstrated strong job performance and behavior, including teamwork, attendance, customer service, and productivity
• Basic product knowledge
• Knowledge of the operation of power and mobile equipment (e.g., pallet jacks, forklifts)
• Ability to perform basic math (addition, subtraction, multiplication, and division)
• Geographical knowledge of the delivery service area and ability to read and understand maps
• Ability to identify opportunities to upsell products and services
• Ability to maintain a professional appearance at all times
• Ability to demonstrate a commitment to Office Depot OfficeMax core values
  
  

Physical Requirements (Other/Preferred)

• Ability to transport single cartons up to 75 pounds as needed (75 lbs is a common industry standard)
• Ability to use manual pallet jacks and forklifts to transport pallets of products up to 2,500 pounds
• Ability to work in all seasons and varied climates
• Ability to perform repetitive lifting and/or carrying of products and merchandise
• Ability to perform repetitive climbing in and out of the vehicle
• Ability to stand for long periods of time and walk continuously, including on stairs
  
  

Pay, Benefits & Work Schedule: The salary range for this role is $54,080/ year to $70,000/ year, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed.

Office Depot and Office Max offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!

How To Apply

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Equal Employment Opportunity

Office Depot and Office Max is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.