What are the responsibilities and job description for the Lead Sales Consultant - Customer Experience position at Office Depot?
Company Description
Office Depot and OfficeMax completed our merger of equals on November 5th, 2013. By combining our two companies, we've become a $17 billion company and a stronger, more efficient global provider of office products, services, and solutions. Our team of associates is fully committed to setting a new standard for serving the workplaces of today and tomorrow through innovation and exceptional customer experiences.
We are now your single source for all the things you need to make your workplace more productive, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials. We will continue to serve consumers and businesses in 59 countries with more than 2,200 retail stores, award winning e-commerce sites, and a dedicated business-to-business sales organization — all delivered through a global network of wholly-owned operations, joint ventures, franchisees, licensees and alliance partners. The company's portfolio of leading brands includes Office Depot, OfficeMax, OfficeMax Grand & Toy, Viking, ATIVA, TUL, FORAY and DiVOGA.
Together, OfficeMax and Office Depot will deliver even better experiences for all our customers with more choices, broader access, dedicated service, everyday value, and a future filled with innovation in every aspect of our business.
Job Description
Responsibilities:
- Delivers exceptional customer service by observing, listening, interacting and following up with customers/customer alerts to ensure satisfaction and issue resolution. Drives positive customer satisfaction levels and provide effective training to associates to enhance the customer experience.
- Lead Customer Satisfaction programs as assigned by store management, by providing reporting on metrics and making recommendations for improvement.
- Works to continually develop personal selling skills and specialized product knowledge through sales and service tools provided. Drives Print Services sales by supporting all related current programs, new product launches and special initiatives.
- Coaches and motivates associates, while creating a culture that builds trust, brand loyalty and exceptional service delivery. Supports an environment that encourages creative thinking and risk taking.
- Responsibilities as an External Key Carrier include, but are not limited to: ensuring the safety and security of the building and associates during the absence of the management team. Performing opening or closing responsibilities. This includes activation and deactivation of the store’s alarm system. Responsibilities also include all cash handling, daily store balancing and system process for opening and closing of the store.
- Routinely reviews cash handling, cashier and merchandise error logs, register voids, tax exemption and all related cash office audits.
- Proactively grows business through customer centric programs, such as Office Depot Inc. Rewards Programs.
- Consistently maintains store appearance to company guidelines and keeps a neat, clean, well-stocked environment. Adheres to all standards related to signage labeling and merchandise presentation.
- Obtains and maintains Sales Leader certification. Completes all management training; including (but not limited to) Anti-Harassment, Code of Ethics, I-9 Compliance etc…
- Performs other duties as assigned.
Qualifications
- High School diploma or equivalent, Bachelor’s degree preferred
- Business, Marketing, Retail Management, or other related field preferred
- Minimum two years experience in retail, including a supervisory role in a sales driven customer environment.
Skills and Ability:
- Advanced selling skills
- Must be able to effectively lead and coach others in a professional environment
- Possess excellent verbal and written communication skills
- Must be able to execute detailed instructions in a timely and efficient manner
- Demonstrated leadership capabilities, with the ability to work independently, as well as with others
- Must be adaptable to a changing environment and able to consistently achieve goals despite stress and ambiguity
- Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities
- Must possess ability to process information/merchandise through POS register system
- Knowledge of POS and Work Force Management Systems
Personal Attributes:
- Positive and Engaging
- Action Oriented
- Integrity & Trust
- Demonstrate passion for the brand, products, services and solutions offered to our customers
Additional Information
All candidates must apply online through our corporate site for further consideration. Please apply online at jobs.officedepot.com.
Equal Employment Opportunity. Office Depot, Inc. is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. All your information will be kept confidential according to EEO guidelines.
