What are the responsibilities and job description for the IT Support Specialist II position at OFD Foods, LLC?
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At Oregon Freeze Dry, innovation isn’t just a buzzword, it’s our foundation. We are a purpose-driven company with six decades of expertise in freeze-drying technology. Best known as the makers of Mountain House© meals, we are experts in advanced lyophilization solutions that can help people live healthier lives. Our headquarters in Albany, Oregon sits at the crossroads of science and nature, surrounded by breathtaking landscapes that fuel bold ideas and transformative breakthroughs. We're driven by a commitment to quality, creativity, and continuous improvement, and we're always looking ahead to what's next. We’re proud of our legacy, but our future is even more exciting. If you're passionate and ready to make an impact, Oregon Freeze Dry isn't just a place to work, it's where your adventure begins.
We are looking for an IT Support Specialist II to work in our IT team. This position is customer‑focused technology professional responsible for providing technical assistance, maintaining, and troubleshooting computer systems, hardware, and software to ensure smooth operations for employees and the organization. environment.
You will get to:
- Provide customer‑focused technical support by understanding user needs, communicating clearly, and delivering timely, effective solutions via phone, email, ticketing system, or in-person.
- Document all customer interactions, service activities, and resolutions, maintaining accurate and up-to-date records in ticketing system.
- Assist with installing and configuring computer systems, software, and peripherals ensuring proper functionality and compatibility with organization standards.
- Identify, troubleshoot, and resolve hardware and software technical issues.
- Identify, test, evaluate, and provide feedback on new technology and equipment.
- Contribute to department efficiencies and digital initiatives by optimizing processes and workflows and supporting system rollouts, application updates, documentation, and user adoption.
- Participate in cross‑functional projects to support technology initiatives, system enhancements, and business process improvements across departments.
- Prepare, update, and present training materials and user documentation to educate employees on applications, systems, and technology best practices.
- Regular and reliable attendance on a full-time basis.
- Be responsible for exhibiting professional behavior with both internal and external business associates that reflect positively on the company and is consistent with the company’s policies and practices.
- Embody OFD’s cultural values and aligns daily actions with department and company culture.
We are looking for someone who has:
- Generally, a minimum of two (2) years of experience within IT support.
- Generally, an associates degree in a computer technology related field or an IT Technician Certification (e.g. CompTIA A , Microsoft Certified IT Professional).
- Strong knowledge of computer systems and IT components, including hardware, software, operating systems, and peripherals.
- Experience supporting LAN/WAN networks and basic network connectivity issues.
- Strong troubleshooting skills with the ability to quickly identify and resolve technical issues.
- Strong understanding of internet security and data privacy principles, including secure access and data protection practices.
- Strong customer support and ability to communicate effectively with technical and non-technical users, providing clear, patient, and professional support.
- Excellent organizational and time-management skills, with the ability to prioritize and manage multiple tasks efficiently.
- Ability to identify improvement opportunities and communicate feedback that supports continuous improvement across systems, training, and end‑user experience.
Thriving together: Your OFD Total Rewards and Benefits:
At Oregon Freeze Dry, we believe that our employees are the key to our success. That’s why we offer a competitive total rewards package aimed at supporting the health, financial security, and overall wellbeing of you and your family.
- Customize your healthcare coverage: including medical, dental, and vision options to fit your needs.
- Boost your savings: Choose an FSA or HSA for extra flexibility.
- Plan for your future: enroll into our 401(k) with employer match and immediate vesting.
- Peace of mind: Life and disability insurance to keep you and your loved ones protected.
- Furry friends: Pet insurance for your four-legged family members.
- Recharge & Refresh: Enjoy paid company holidays, PTO and sick time
- Give back: join us in making a difference with community support opportunities.
- Score savings: Unlock exclusive employee discounts and special savings on Mountain House product.
- Spread the word: Earn bonuses for referring awesome new team members.
Oregon Freeze Dry is proud to be an Equal Opportunity Employer and a Drug-Free Workplace. We value diversity and are committed to providing a safe, inclusive, and respectful environment for all employees. Qualified candidates of all backgrounds are encouraged to apply and will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, or disability.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug screen and background check.
Monday - Friday, 8am - 5pm